Field Service Engineer

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Date: 04-Jan-2022

Location: Grain Valley, MO, United States

Company: Alstom

Req ID:146381 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

Role Summary / Purpose


Alstom has an opening for a Field Services Engineer in its Grain Valley, MO location. Other locations in Florida and New York to be considered.


Essential Responsibilities 

In this role you will:

  • Provide technical instruction and assistance both over the phone and in person to customer representatives regarding installation, operation, calibration, repair and maintenance of railroad equipment installed at customer sites.
  • Perform on-site installation and maintenance of railroad signaling equipment  and systems including equipment initialization, calibration,  setup, verification, and repair.
  • Troubleshoot railroad signaling systems using a broad base understanding of railroad signaling products and  engineering principles.
  • Respond to requests for emergency troubleshooting  and issue resolution needs for railroad customers.
  • Maintain knowledge of applicable product line warranties and bulletins and effectively advise customers regarding the same.
  • Plan, prepare and/or execute both internal and external training programs as required to impart and perpetuate field service engineering and/or product knowledge
  • Develop and further expand technical knowledge and expertise on railroad signaling equipment and engineering principles
  • Perform administrative functions such as: write technical reports, order materials, secure quotations, prepare status  and trip reports, book travel arrangements, ship material, track time allocation, manage expense accounts, and organize group networks and tools.
  • Operate call systems used for tracking customer calls and record pertinent information efficiently and thoroughly.
  • Provide leadership and technical direction to skilled labor performing work on customer sites
  • Maintain strong safety mindset to assure the executed work reflects the technical and safety requirements within all customer and Alstom safety standards


Qualifications/ Requirements


  • Bachelor’s Degree from an accredited university or college or a High School Diploma / GED with a minimum 4 years of experience in a related role
  • Ability and willingness to travel up to 60% of the time
  • Ability and willingness to maintain a valid driver's license


Desired Characteristics


  • Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering is preferred
  • Strong business acumen 
  • Strong networking experience 
  • Ability to work effectively with minimal supervision
  • Strong customer service mindset
  • Prior field engineering experience 
  • Prior Wayside Signaling experience 
  • Prior Rail Road experience 
  • Prior project management experience and demonstrated project management   skills
  • Strong organizational skills
  • Strong verbal and written communication skills
  • Strong interpersonal and leadership skills


*Employee Referral Bonus Eligible* 

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


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