Field Service Engineer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Field Service Engineer in Grain Valley, MO, US we’re looking for?

Your future role

Take on a new challenge and apply your comprehensive electromechanical and electronics expertise in a new cutting-edge field. You’ll work alongside innovative, dedicated, and collaborative teammates. You'll contribute significantly to our engineering projects, ensuring the highest level of performance and reliability. Day-to-day, you’ll work closely with teams across the business (such as Project Management, Customer Service, and R&D), providing expert field service support and much more.

We’ll look to you for:

• Ensuring the high-quality performance of our electromechanical systems,

• Managing all on-site installation, repair, maintenance, and test tasks,

• Producing timely and detailed service reports,

• Following all company’s filed procedures and protocols,

• Providing exceptional customer service during field visits or dispatches,

• Diagnosing errors or technical problems and determining proper solutions,

• Cooperating with the technical team and sharing information across the organization,

• Comprehending customer requirements and making appropriate recommendations,

• Building positive relationships with customers,

• Adhering to safety regulations and maintaining a clean and safe work environment

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• High School diploma/GED required.

• Degree in Electrical, Mechanical, or Computer Engineering is preferred.

• Experience or understanding of electromechanical systems or electronics field.

• Knowledge of Wayside Signaling systems and Railroad operations.

• A valid driver's license and US Passport eligibility.

• Ability to work autonomously with minimal supervision.

• A customer service-oriented mindset.

• Effective verbal and written communication skills.

• Demonstrated interpersonal and leadership skills.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues,

• Progress towards becoming a leader in field service engineering with a focus on Wayside Signaling and Rail Road systems,

• Work with cutting-edge electromechanical and electronics systems in the rail industry,

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at careers.us@alstom.com (please use “Accommodation Request” as the subject line).