Customer Service Support

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

The Customer Service Administrator will demonstrate fulfillment for data extraction, reporting and entry for the Customer Service team. The right candidate will be proactive and be a problem solver, finding efficient ways to manage Customer Service data.  In this role, you will utilize your experience to pull data reports plus enter data for several functions in various systems in a timely, efficient, and accurate manner.  You will follow an individual work plan, working with multiple customer service account managers and cross functionally at times with focus on prioritization.  You will also work with the CS manager on creation and maintenance of reports to drive KPI’s, monitoring and creating automation of activities.   This is an entry position for a Customer Service Representative.

Responsbilities to include:

Order Entry 

RMA's

Customer Portal Updates

Material Price Requests

Open Order Reports

Formal Quotes

Reporting

Misc tasks as instucted

Basic Qualifications:

High school diploma or College Grad with motivation to grow

Strong computer skills (e.g. Microsoft Excel, Word, Outlook and Powerpoint 

Proactive

Problem Solver

Excellent Organizational skills to manage multiple tasks and priorities

Demonstrated success collaborating in a team enviroment

Desired Qualifications

SAP Knowledge

Sharepoint

Salesforce

Power BI

Str

We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at careers.us@alstom.com (please use “Accommodation Request” as the subject line).