Customer Depot Manager

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Date: 18 Jun 2024

Location: Gothenburg, SE

Company: Alstom

Req ID:448374 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.



Could you be the full-time  Customer Depot Manager in Göteborg we’re looking for?


Your future role

Get on-board and apply your expertise in a new cutting-edge field. You’ll report to Oliver Steinert (Product Introduction Implementation Manager for Sweden), and work alongside collaborative teammates.


You’ll specifically take care of managing one or several Product Introduction (PI) Customer Site teams performing Warranty Implementation activities (commissioning, troubleshooting, failure diagnosis, fleet check, field modification, warehousing). Furthermore, you will ensure application of Environment Health & Safety (EHS) rules on customer site for activities under Alstom responsibility.



We’ll look to you to:

  • Deploy, manage and enforce the application of Alstom & customer EHS + security rules and relevant PI processes on customer site
  • Manage PI Customer Site team and its workload, ensure availability of necessary/qualified competencies of its team, planning/coordinating/being technical and administrative support for the employees
  • Ensure contribution to Reliability Growth and Return of Experience (REX) through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting
  • Ensure fleet availability according to contractual commitments, responsible to restore availability
  • Ensure execution of PI scope of activities at customer site including Commissioning and Validation support
  • Ensures update of the as maintained configuration of product in the field until the end of warranty
  • Supervise local consignment / warranty stock availability
  • Provide REX of the Warranty period to the organization trough PI "frame"
  • Manage the relationship with customer depot management and maintainer
  • Coordinate train visual inspection and recoupling at train reception (arrival)
  • Identify and develop Upsell opportunities towards the customer


All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

  • University degree in relevant engineering field
  • Several years of technical experience, mechanical or electrical / electronics
  • Field Experience
  • Team management
  • General Railway and Product knowledge
  • Railway safety
  • EHS knowledge and exposu Fluent in English and Swedish 


Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

  • Enjoy stability, challenges and a long-term career, free from boring daily routines
  • Collaborate with transverse teams and helpful and humble colleagues
  • Contribute to innovative projects
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!


Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.



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