Service Engineer

Req ID: 497285

Location: Glasgow

Appointment Basis: Permanent

Apply by: 5th November

Salary + Benefits: £54,802.48

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Provide first-line reactive technical support for in-service vehicle faults, ensuring a prompt and effective response. Support production sites (Alstom & suppliers) to maintain fleet availability in line with the timetable. Offer technical guidance to uphold fleet safety and reliability.

We’ll look to you for:

• Provide an effective 24/7 support service to trains whilst in service.
• To audit the output of production sites to ensure safety and compliance with the business specification and report via 'pro forma' to the Fleet Management Team & Outstations Manager.
• Carry out Lone & Wayside working
• Assist with follow up to conclusion, Safety of the Line incidents (including derailments), rescue & recovery and providing technical reports, as required by the Fleet management team.
• Ensure that when in service failures occur, vehicles are dealt with promptly and information is passed speedily and effectively to Alstom personnel at the Service Delivery Centre to facilitate a repair.
• Ensure all defects reported in traffic on the Voyager Fleet to the Service Delivery Centre or Defect Control Desk.
• Inputting/ closing of defects/ fleet checks/ campaigns on Alstom’s Maximo web-based fleet management system.
• Ensure that Maintenance Suppliers provide vehicles that meet the specifications for safety, cleanliness and reliability.
• Bring to the attention of the Fleet Management team, any specific safety matters of which they become aware and recommend action.
• Liaise with Traincrew when vehicles are in service to ascertain faults/issues.
• Proactive monitoring of in-service vehicles
• Fault diagnostics on vehicles via TMS (Train Management System) and Laptop-based specific software whilst in service.
• Fault diagnostics utilizing complex schematics and cable books.
• Ensure that they are aware of and comply with the requirements of Company Procedures, legislation and industry standards.
• To attend local outstations and assist the Maintenance Suppliers with on-site technical advice and expertise.
• To audit the process and output of production sites to ensure safety and compliance with the business specification and report via 'pro forma' to the Fleet management team.
• To produce reports, verbally, in writing or on computer, of work carried out or actions taken
• To produce detailed reports, both verbally and electronically, of work carried out or actions taken.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

•          Apprentice trained in an Engineering discipline or equivalent

• HNC in Mechanical or Electrical Engineering or equivalent.
• Personal Track Safety (PTS) and Designated Persons (DP) qualifications - Training can be provided but prior knowledge of railway operations is a requirement.
• Experience within the Rolling Stock industry desirable.
• Good level of Interpersonal and influencing skills;
• Proven experience of working in a high pressured environment.
• Must have the ability to read wiring diagrams and schematics

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.