Team Leader Services

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Date: 05-Feb-2023

Location: Ghaziabad, UP, IN

Company: Alstom

Req ID:251223 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Job Title (Job code):         IN-ES-02 Team Leader (Services)



The Team Leader is responsible to support the Production Manager to deliver the service demands of the depot by leading and facilitating effective team working amongst the team members for rolling stock/Infra maintenance/servicing and renovation/modernisation activity.



Organisation structure (job belongs to..)



Reports directly to:

Direct report line to Production Manager.



Network & Links Position title of connected positions / functional report



  • Production Managers, other Team Leaders                        
  • Team Members
  • Industrial Team


  • Customer representatives
  • Sub-contractors




Team Management

- Lead all aspects of the team in the maintenance, servicing to meet customer requirements within the working timetable.

- To deliver Start of shift Briefing (SOSB) / End of shift briefings to team members (EOSB).

- To be responsible for the deployment of team members in line with the shift throughput requirements.

- Co-ordinate line of route ensuring that equipment, tooling and work environment is left in a safe place

- Deputise for Production Manager as required to ensure business needs are maintained.

- Leading and prioritising workloads agreed with the Production Manager/Senior Production Manager.


- Responsible for leading team members to uphold site safety, including reporting of any unsafe acts, process/procedure deviation


- Provide real time updates to the Production Manager on work progress against the agreed plan, SQDC deviations and adverse events.

- Ensure that all worksheets are correctly provided to the required standard

- Completion of the shift paperwork 100% (exam, daily, safety sheets)

- Ensure that the team follow the standard processes and conform to those standards on the job.

- Ensure all documentation and procedures are at the correct revision and signed off in full when completed.

Team Communication

- Conduct regular informal discussions with team members.

- Provide regular feedback on team / individual performance.

- Be proactive in seeking views and input from team members.

Team Continuous Improvement

- Take a proactive approach to support Production Managers in understanding and resolving team issues.

- Demonstrate an awareness of continuous improvement, team development and best practice.

- Carry out audit of processes to ensure feedback from team members to continually improve the process or procedures.

- Support the Production Manager in proactively working towards a reduction in Non-Value Added activities.

- Support the team to identify process changes and implement smarter ways of working, engage with APSYS and Industrial Teams

- Ensure 5S is fully implemented

Team Development 

- Ensure all team members have skills including Special Process training needed to perform and deliver against the work plan.

- Conduct regular review of skills matrix for team members.

- Identify individual training needs and report to Production Manager


Key Performance Indicators

'- Consistent SQCD achievement of train maintenance availability and reliability targets in accordance with project deliverables

- Consistent SQCD achievement for renovation/modernisation activity

- Ensuring 5S is deployed and maintained

- Compliance with IFR in accordance to defined standard

Educational Requirements

- Time served apprenticeship or equivalent with associated technical qualifications (Higher National Certificate/Ordinary National Certificate/City & Guilds) or recognised equivalent

Desired Knowledge / Experience

- In-depth understanding of the rail depot and rail industry operations.

- Proven experience in fleet and/or maintenance and/or renovation within an operations role

- Ability to work and lead a team.

- Knowledge of Network rail Rules and Regulations, H&SAWA, COSHH and local safety procedures

- Languages : Country language

Behavioural Competencies

- Team Player.  Spirit of “Team Trust Action”

- Good written and verbal communication skills

- Problem resolution skills

- Self-motivated

- Ability to work under own initiative and to stingent timelines

- IT literate


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


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