Fleet Support Engineer

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Date: 08-Jan-2023

Location: Ghaziabad, UP, IN

Company: Alstom

Req ID:400877 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Job Title (Job Code):

EN-IM-14 Fleet Support Engineer


  • The Fleet & Depot Planning Leader is responsible to perform the following :

- Manage 24hr depot plan ensuring all customer, safety and reliability issues are deliverable and agreed within the restrictions of the available resource and facility

- Optimize the depot usage

- Coordinate Train movement in the Depot

  • Drive Contractual KPI Achievements
  • Collaboration with Internal & External Stakeholders in the Maintenance Project.
  • Partial Ownership to the Receivables/Maintenance Fee
  • To guide and mentor the Fleet Control Engineers and Fleet Support Engineers in providing 24-hour help line-of-route engineering support for entire RRTS & MRTS fleets.
  • To collate, analyze and manage train data to ensure defects are identified within a timely manner.
  • To provide advice on rectification of any issues identified in the form of recommended actions.



Organization structure (job belongs to..)


Reports directly to:

Reports hierarchically to the Fleet Planning Manager


Other reporting to:

Not applicable

Direct reports:

Not applicable



  • Planning Manager
  • Maintenance Manager
  • Product Introduction team
  • Fleet Manager Helpline and PRT Engineering


  • Customer (NCRTC & DB)


The Fleet support Engineer is responsible to perform the following : -

  • 24hr Fleet Management, Fleet Planning and Fleet Coordination. Eensuring all customer, safety and reliability issues are delivered and agreed within the restrictions of the available resource and facility.
  • Coordinate Train Handover From Customer to Depot and vice Versa. Coordinate with Maintenance team & PI team for smooth depot operations.
  •  Manage proper reporting and notice submission to Customer in time.
  •  Continuous coordination and Synchronization with Customer for Smooth train operations on mainline.


  • Fleet support Engg will be responsible for overall co-ordination with respect to train maintenance, arrival, departure, power block coordination, shunting co-ordination and single point contact with employer for day today working of depot.
  • Fleet support Engg needs to coordinate with DCC, OHE, Track, On board Signalling for matters strictly pertaining to RS maintenance only.
  • Fleet support Engg responsibility will be to provide the fit trains to DCC according to the train operation plan. Planning & coordination with DCC for making the trains available in the depot at the prescribed time for maintenance purpose.
  • Provide up-to-date data/ information on fleet status to internal and external customers.
  • Ensure real time customer support and forward facing defects are efficiently managed.
  • Timely Submission of Reports and Notices to Customer in alignment with Internal Stakeholders.
  • Coordination for Train In and Out Management and Align wih Customer for KPIs Define & Implement project fleet strategy to fit with contractual requirements and Business Needs.
  • Manage the day-to-day contacts with Customer regarding service provision of the Trains Interface with customers.
  • Interacts strongly with other internal departments to ensure SQCD of the fleet. Support exceptional schedule changes in line with Commercial & Customer requirements
  • Communicate fleet availability/performance to all areas of the Business & Customer Active Participation in Planning.

Qualifications & Skills:


  • Diploma, Graduates or equivalent.


  • Good communication, report writing and organisational skills
  •  IT skills – competent user of Personal Computer, including office packages, SAP, Planning tools as MS Project, Maximo... Flexible working hours


  • Planning experience in a maintenance environment Relevant administrative qualifications


  • Atleast 4/5 years of experience associated with Metro Corporations in the domain of Train/Locomotive /Metro Fleet coordination/Operation/ Customer Coordination/Troubleshooting/PRT Management/Helpline Management. Knowledge of quality and safety systems A general knowledge of rail vehicle maintenance requirements. Experience of working in a Service Site or Production environment. Knowledge and understanding of our customers. Languages : Country language

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

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