Maintenance Technical Support Engineer

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Purpose of the Job

The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Trackside signalling products (switch point machines/axle counters/Hot Box Detection) operated by the Alstom domestic and international Customers. 

The role includes the responsibility to be the technical Customer interface in global service maintenance contracts and to manage warranty obligations on the projects in the scope of Alstom Ferroviaria SpA beeing the Warranty work package owner in charge of QCD (quality, cost and delivery) KPI.

Position in the Organization

The position will be part of Services Signalling Business Unit Organization - Maintenance Operations Team.

Network & Links

Internal relationships with other Alstom functions: System and Product Architects, PM, Supply Chain, Manufacturing, Industrialization, Industrial Quality, Installation.

External relationships with Customer infrastructure operators / maintenance technicians. 

Responsibilities and Accountabilities

The person will be responsible for these main activities:

• Perform on-site preventive/corrective maintenance, verifications, repair/settings;
• Technical remote support providing instruction, troubleshooting and assistance to customers;
• Plan, prepare and/or instruct external training programs as required, to deliver product knowledge in area of specialization.
• Write technical reports, plan service stock materials, support bid team for service quotations;
• Have strong EHS mindset in all situations to assure Alstom and Country safety standards.

• Provide Customer feedback in order to improve products and meet Customer's needs;
• Definition and implementation of Maintenance and technical assistance plans;
• Provide support to Service organization in the definition of maintenance strategy in tenders and offers;
• Cooperation with product engineering team in Return of Experiences, definition of maintainability requirements during the product’s design phase, support for constant review/enhancement of maintenance manuals.

The position includes the availability to perform activities outside the site (~90% of the time) in domestic/international areas and to be part of the team that support the customer during night activities on rail infrastructure.

Educational Requirements

Bachelor’s degree or Technical High School Diploma in Mechatronic or Mechanical/Electrotechnical with experience

Technical competencies:

• Knowledge of electronic design principle and methodology
• Basic knowledge of the most common operating systems 
• MS Office knowledge & Autocad proficiency
• Capability to interpret mechanics/electrics drawings and schemes 
• Capability to use test tools (oscilloscope, multimeter, etc…)
• Knowledge of railways signalling systems and principles will be a plus
• Drive License, necessary to drive company cars.

Behavioural competencies:

• Capability to perform analysis and to relate information from different contexts
• Capability to work in team and attitude to problem solving
• Capability to work in stress and urgency conditions
• Strong customer service mindset.

Experience

At least two years of experience on Electromechanical-Electronic company as on site or remote technical assistance is desirable.

On top to this, Field service on Signalling equipments will be a plus.

Languages:

• Italian: excellent level written and spoken
• English: good level written and spoken

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.