Field Service Engineer

Apply now »

Date: 15 Sep 2023

Location: Grain Valley, MO, US

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Role Summary / Purpose


Alstom has an opening for a Field Services Engineer in its Grain Valley, MO location. 


Essential Responsibilities 

In this role you will:

  • Provide technical instruction and assistance both over the phone and in person to customer representatives regarding installation, operation, calibration, repair and maintenance of railroad equipment installed at customer sites.
  • Perform on-site installation and maintenance of railroad signaling equipment  and systems including equipment initialization, calibration,  setup, verification, and repair.
  • Troubleshoot railroad signaling systems using a broad base understanding of railroad signaling products and  engineering principles.
  • Respond to requests for emergency troubleshooting  and issue resolution needs for railroad customers.
  • Maintain knowledge of applicable product line warranties and bulletins and effectively advise customers regarding the same.
  • Plan, prepare and/or execute both internal and external training programs as required to impart and perpetuate field service engineering and/or product knowledge
  • Develop and further expand technical knowledge and expertise on railroad signaling equipment and engineering principles
  • Perform administrative functions such as: write technical reports, order materials, secure quotations, prepare status  and trip reports, book travel arrangements, ship material, track time allocation, manage expense accounts, and organize group networks and tools.
  • Operate call systems used for tracking customer calls and record pertinent information efficiently and thoroughly.
  • Provide leadership and technical direction to skilled labor performing work on customer sites
  • Maintain strong safety mindset to assure the executed work reflects the technical and safety requirements within all customer and Alstom safety standards


Qualifications/ Requirements


  • Bachelor’s Degree from an accredited university or college or a High School Diploma / GED with a minimum 4 years of experience in a related role
  • Ability and willingness to travel up to 60% of the time
  • Ability and willingness to maintain a valid driver's license


Desired Characteristics


  • Bachelor’s Degree in Electrical, Mechanical, or Computer Engineering is preferred
  • Strong business acumen 
  • Strong networking experience 
  • Ability to work effectively with minimal supervision
  • Strong customer service mindset
  • Prior field engineering experience 
  • Prior Wayside Signaling experience 
  • Prior Rail Road experience 
  • Prior project management experience and demonstrated project management   skills
  • Strong organizational skills
  • Strong verbal and written communication skills
  • Strong interpersonal and leadership skills


*Employee Referral Bonus Eligible* 

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


Job Segment: Project Manager, Technology