Key User

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Date: 13-Jan-2023

Location: Fez, MA

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Key user 





The Key-User ensures the appropriate support to end-users concerning his perimeter.

The Key-User trains end-users, both for process appropriation and IS  tool. The KU has been trained to train the trainer cessions.

He leads the knowledge of the solution with RBPO by managing the skill matrix dedicated to end-users.

He is in charge to apply RBPO training supports for the specificities of the site or product line.



The Key-User tests new functionalities or other upgrades of the solution.

The Key-User proposes IS or IT upgrades coming from his expertise or other workshops (Kaizen).



The Key-User is accountable for process solving issues (idocs)

The Key-User is capturing incidents & defects raised by end-users. He processing characterization of issues. Whenever possible, he contains them by workaround. He (she) expresses issues & transmit them to the appropriate support team (RBPO).

He is co located with other KU in his (her) site for sharing best practices & upgrade proposal.


Data / Config:

The Key-User is the leader of coherence of data (Config, Extract,…) for his stream within his (her) site and perform surveys data consistency with KU from other stream, even if those data are coming from other processes (ownership).

The Key-User manages the accounts access in his stream, according to internal control rules.

The Key-User drives appropriate corrective action whenever it occurs.

The KU puts in place and manages IS usage control, ensuring that end-users are well using the system.

The Key-User is in charge of the elaboration of quality system reference and documentation of his metier on his site.

The Key-User animate the indicators (effectiveness metrics & PKI) in his perimeter.


Will report to the Material planning & GSI Manager.

Educational requirements

Master degree in Supply Chain or equivalent

Experience and Skills

Experienced person, with a perfect knowledge of the internal processes of his entity.

Open minded person, focused on continuous improvement.

Capacity to train end-users and follow-up their technical development.

Operational Leadership.

Fluent in English (oral & written).



Position based in Fez

Job Segment: Supply Chain, Supply, Operations