Coordinateur planning & Customer Service

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Date: 23 May 2023

Location: Fez, MA

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

Coordinateur planning & customer service


Main responsibilities:

  • In charge of launching, coordinating and controlling the progress of Work Orders according to the MPS (Manufacturing planning & scheduling)
  • On a weekly basis, provide feedback to planning to update the MPS, regarding operational constraints
  • On a daily basis, coordinate with team to allow the manufacturing team to produce as per the plan
  • Check plan orders readiness to ensure work orders can be launch on time and analyze exception messages of the MRP (Material Requirements Planning)
  • Convert Planned Orders (MPS) into Work Orders and launch them on time in production and ensure the monitoring of start date in the past
  • Follow-up daily the progress of Work Orders through close exchanges with EPU (Elementary Production Unit)/Line managers
  • Ensure that priorities as planned in the MPS are clearly displayed and updated at shop floor level (visual management)
  • Alert the planning team/supply chain manager about issues impacting plan execution (missing parts, quality issues, production stoppage, technical data)
  • Manage the information workflow of work orders: job release, material consumption
  • Participate / represent Supply chain on production line 5’ meeting
  • Contribute to minimize the product throughput time and maintain optimum WIP (Working In Progress)
  • Respect EHS (Environment, Health & Safety) rules and involved in SOV (Safety Observation Visits)
  • Performance measurements: Work Order launch on time
  • Ensure using LTP Long Term Planning and STS Short Term Scheduling for all current & next Project launching 


Educational requirements:

  • Graduated from Engineering school or equivalent preferably in Supply Chain 


  • 2 to 4 years experience in logistics within industrial environment is mandatory
  • Team management experience

Competencies And Skills

  • Industrial Planning Knowleadge
  • Good communication, negotiation, leadership and initiative skills
  • Strategic and methodical skills
  • An agile, inclusive and responsible attitude 


Will report to the Planning & Customer Service Manager 


Position based in Fès

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


Job Segment: Logistics, Supply Chain, Supply, Operations