Coordinateur planning & Customer Service

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Date: 16 May 2024

Location: Fez, FES, MA

Company: Alstom


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.



Coordinateur planning & customer service


Main responsibilities:

  • In charge of launching, coordinating and controlling the progress of Work Orders according to the MPS (Manufacturing planning & scheduling)
  • On a weekly basis, provide feedback to planning to update the MPS, regarding operational constraints
  • On a daily basis, coordinate with team to allow the manufacturing team to produce as per the plan
  • Check plan orders readiness to ensure work orders can be launch on time and analyze exception messages of the MRP (Material Requirements Planning)
  • Convert Planned Orders (MPS) into Work Orders and launch them on time in production and ensure the monitoring of start date in the past
  • Follow-up daily the progress of Work Orders through close exchanges with EPU (Elementary Production Unit)/Line managers
  • Ensure that priorities as planned in the MPS are clearly displayed and updated at shop floor level (visual management)
  • Alert the planning team/supply chain manager about issues impacting plan execution (missing parts, quality issues, production stoppage, technical data)
  • Manage the information workflow of work orders: job release, material consumption
  • Participate / represent Supply chain on production line 5’ meeting
  • Contribute to minimize the product throughput time and maintain optimum WIP (Working In Progress)
  • Respect EHS (Environment, Health & Safety) rules and involved in SOV (Safety Observation Visits)
  • Performance measurements: Work Order launch on time
  • Ensure using LTP Long Term Planning and STS Short Term Scheduling for all current & next Project launching 


Educational requirements:

  • Graduated from Engineering school or equivalent preferably in Supply Chain 


  • 2 to 4 years experience within industrial environment is mandatory


Competencies And Skills

  • Industrial Planning Knowleadge
  • Good communication, negotiation, leadership and initiative skills
  • Strategic and methodical skills
  • An agile, inclusive and responsible attitude 


Will report to the Planning & Customer Service Manager 


Position based in Fez




You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!


Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Segment: Supply Chain, Supply, Operations

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