Aftersales Engineer

Req ID:512005 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Aftersales Engineer in Fez we’re looking for?

Your future role

Take on a new challenge and apply your technical and analytical expertise in a new cutting-edge field. You’ll work alongside dynamic, collaborative, and innovative teammates.

You'll play a key role in ensuring the seamless delivery of aftersales services and customer satisfaction. Day-to-day, you’ll work closely with teams across the business (Project Managers, Procurement, Finance, and Subcontractors), oversee aftersales operations, and monitor subcontractor interventions to ensure zero downtime, and much more.

You’ll specifically take care of aligning with project managers on aftersales scope and budget, but also ensure the smooth execution of subcontracted services at customer sites.

We’ll look to you for:

• Aligning with project managers about aftersales scope and defining the related budget

• Preparing specifications for aftersales scope subcontracting, launching and monitoring RFQs with the Procurement team

• Creating purchase requests for subcontractors and ensuring the process is followed through until POs are raised

• Coordinating subcontractor installation at customer sites and aligning with stakeholders on responsibilities

• Securing appropriate intervention requests for subcontractors to upgrade FEZ products

• Monitoring subcontractor interventions to ensure zero line stoppages

• Participating in FEZ VOP & VOC reviews and supporting the team in defining robust actions to avoid incident recurrence

• Monitoring aftersales/warranty budgets, ensuring no overconsumption and tracking ETC/EAC commitments

• Managing raw material safety stock at customer sites for improved reactivity

• Releasing subcontractor invoices and monitoring payment processes with finance

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduated from an Engineering school or equivalent

• Good communication skills, both written and spoken, in French and English (Spanish is desirable)

• Experience or understanding of procurement processes and subcontractor management

• Knowledge of aftersales and warranty operations

• Familiarity with budget monitoring and ETC/EAC commitments

• A keen sense of analysis and problem-solving skills

• Dynamic, responsible, and results-oriented

• Good team spirit and interpersonal skills

• Flexible, rigorous, and autonomous

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our inclusive and flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards exciting career opportunities in your field

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the +70 countries we operate in. We’re committed to creating an inclusive workplace for everyone.​