Train Crew Supervisor

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Date: 15-Jan-2023

Location: Edmonton, AB, CA

Company: Alstom

Req ID:398754 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

The Train Crew Supervisor is the first line supervisor and is accountable directly to the Duty Manager. The Train Crew Supervisor ensures that train movements are operated on time, safely, efficiently and economically over the entire Transit system consistent with our customer and TransEd’s mission of providing excellent Customer Service.  This position will interact closely with the other Managers and supervisors in operations as well as maintenance. It is imperative that each manager/supervisor fully understand the business of the other team members in order to have harmony.  

 

Key Responsibilities:

 

  • Ensures that all transportation and Customer Service activities are performed safely, promptly while providing a courteous service to clients in accordance with corporate policies, practices, corporate Policies, practices and TransEd operating Rules and Standard Operating Procedures.  

  • Coordinates, directs and supervises train operators through the application of a high level of technical and managerial skills related to Customer service delivery and the safe operation of trains and the provision of a quality service in accordance with the advertised train schedules  

  • Monitors and undertakes action to ensure performance of train operators on board trains, this includes the proper positioning of staff, good clear announcements, proper door handling and excellent and prompt customer relations. Train handling, adherence to schedules, operating rules, speed restrictions and regulatory requirements, initiating remedial action to eliminate undesirable operation practices 

  • Ensures that appropriate levels of employees are maintained to operate trains in a cost-effective manner, monitoring and assists in controlling operating crew availability 

  • Assess train reports for on-time performance and interface regularly with the operations control center to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan  

  • Provide on the job training and coaching for train operators and assists the Training Coordinator in the development of follow up training as required 

  • Investigates customer complaints, accidents, injuries, rule violations and other staff failures recommending corrective action to prevent a reoccurrence with a full report to the Operations Manager 

  • Must respond to all accidents, derailments, or disruptions assuming the senior role coordinating all TransEd transportation and equipment maintenance activities to minimize adverse affects to passengers while ensuring an expeditious return to normal operations  

  • Leads Investigations of TransEd employees and arranges for TransEd employees to be present and assists in determining the cause recommending and delivering the discipline 

  • Ensures that train operators are fully knowledgeable with the equipment in order to affect repairs online to minimize delays to train and their passengers in keeping with excellent Customer Services 

  • Provide input in the development of a Safety Management System dealing with the regulatory regime

Qualifications:

  • High school or equivalent   

  • 3-5 years of rail experience  

  • Previous LRT experience considered an asset 

  • Locomotive Engineer qualification considered an asset   

 

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

 

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

 

 

 

 

Job Type:​Experienced​


Job Segment: Manager, Management