Short Cycle Services Sales Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 

Could you be the full-time onsite Short Cycle Services Sales Manager based in Dubai, UAE that we’re looking for?

Your future role

"Take on a new challenge and apply your sales and business development expertise in a new cutting-edge field. You’ll work alongside dynamic and collaborative teammates.
You'll drive sales growth and uncover new business opportunities through strategic planning and proactive execution, contributing to Alstom’s mission of delivering innovative short-cycle services solutions. Day-to-day, you’ll work closely with teams across the business (Engineering, Customer Directors, and Alstom Experts), engage with customers to understand their operational needs and challenges, and develop tailored service solutions that align with their objectives—and much more."

We’ll look to you for:

• Creating demand by understanding, promoting, and selling Alstom’s short-cycle services portfolio to end customers.

• Meeting or exceeding sales targets while maintaining healthy gross margins and identifying new market opportunities to increase revenue.

• Gathering customer background information, including hassle maps, stakeholder analysis, and conducting competition analysis.

• Analyzing the installed base and aligning with service solutions, such as ALM Smart Catalogue, Through-Life Services, and Component Overhauls, while promoting a “gardening approach” within the structure.

• Detecting customer gain and pain points and promoting Alstom P&OVH, ALM, and Digital Solutions.

• Engaging all levels of the customer organization, from depot management to Customer Directors, to foster strong stakeholder relationships.

• Driving customer meetings, negotiations, and influencing upcoming bids through proactive commercial development.

• Leading and developing capture plans with tender team support to define a shared Alstom approach.

• Identifying gaps between customer requirements and service solutions to ensure consistency and competitiveness.

• Ensuring a smooth handover to the Project Manager (PrM) upon contract award.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering, Business, or a related field.

• Experience or understanding of sales strategy development, market analysis, and business development.

• Knowledge of customer engagement techniques, including stakeholder management and customer intimacy strategies.

• Familiarity with short-cycle services, through-life services, or component overhauls in a commercial setting.

• Strong communication and negotiation skills.

• Ability to build and maintain trustful relationships with internal and external stakeholders.

• Strategic thinking and commercial acumen to align customer needs with tailored solutions.

• Resilience and adaptability in a dynamic, cross-functional business environment.

• Entrepreneurial mindset with a focus on innovation and long-term customer success.

• Proficiency in managing KPIs, sales forecasts, and tendering processes to achieve business objectives.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues.

• Work with a dynamic and customer-focused team that thrives on innovation and delivering tailored solutions.

• Progress towards becoming a strategic leader in sales and business development, driving customer-centric value and profitable growth.

• Utilise our inclusive, adaptable, and innovation-driven working environment.

• Contribute to innovative projects.

• Steer your career in whatever direction you choose across functions and countries.

• Benefit from our investment in your development, through award-winning learning.

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.