Head of Spares Operations

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Date: 26-May-2021

Location: Derby, United Kingdom

Company: Alstom

Req ID:123802 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

Job purpose 

As part of the Services Business team, the Head of Spares shall lead and manage the UK Spares team to deliver the financial and operational targets:
•    Ensure profitable Services growth.
•    Ensure efficient, effective and safe execution of services activities.
He/She shall drive business development, working closely with the Sales and Bid teams, including defining and adapting service offerings to local requirements.
He/She shall represent AT to the customer and key stakeholders and build a strong network with decision makers, opinion leaders, while strictly applying Alstom’s ethical standards.
He/She has personnel and disciplinary responsibility where applicable, which includes building a strong team, with people of the right skills to ensure that the business objectives are met.

Responsibilities :

Business Growth
•    Develop, secure and grow spares sales & other Material Solutions type business using their experience in Services in the UK. 
•    Foster and manage customer relationships, identifying business development opportunities, creating solutions and converting these into profitable orders.
•    Work with the Sales team to manage and either develop strategic customer relationships directly, or via the Sales Team. 
•    Provide clarity on the appropriate levels of service required to deliver a profitable spares proposition in the UK market place 
Delivery Performance
•    Work with internal suppliers to ensure that we maintain an excellent customer service.
•    Drive through internal improvements in line with the strategy to ensure that delivery is effective, safe and efficient.
Market Awareness and Strategy
•    Develop a robust understanding of the Spares market, target customer base, key competitors and target prices.
•    Further develop the Spares strategy in conjunction with the Head of Material Solutions 
•    Drive the implementation of the Spares strategy through the Spares team
•    Ensure appropriate KPIs are in place, that they are regularly reviewed, and actions developed to achieve targets.
•    Chair the monthly business review and team meetings.
•    Ensure appropriate processes & reviews are in place to manage and motivate the Spares team, including chairing the Monthly Business Review and team meetings.
•    Ensure compliance with the UK bid approvals governance.
People Management:
•    Build dynamic organisational capability using all HR available processes, procedures and tools including: Selection and Recruitment, Performance Management, Development Plans. 
•    Make pay review decisions
•    Make discipline/termination decisions


•    5-10 years’ commercial/operations/engineering experience in relevant roles, managing the successful delivery of complex Services contracts and the associated customer relationship. 
•    Successful track record of maximising the commercial outcome for complex contracts; delivering organic growth
•    Knowledge of Services across the business 
•    In depth knowledge of the railway industry and of its trends with specific reference to train maintenance
•    In depth knowledge of the UK market (train operators and competitors) 
•    Expert understanding of how sub-functions integrate the train maintenance value chain
•    Plan Do Check Act 
•    Achieving Excellence System 
•    Maintenance Management System 
•    Previous experience with SAP
•    Fluent English

Posting date: 10.06.2021
Closing date: 21.07.2021
Competitive salary range
Number of working hours: 37

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


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