Maintenance Technical Support Engineer

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Date: 24 Jun 2024

Location: Dallas, TX, US

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 


1 Open Position

Reports to O&M Manager

Business title

Field Service Engineer

Reporting Line (title of position)

Manager/Site Leader

Division / Group Function


Business Unit/Department


Work location








Purpose of the job

Primary source of technical support at the site.  Technically able to address all aspects of the system, but also a resident “expert” in one or more major component groups of the site system.


Key responsibilities and challenges


Lead and direct all maintenance, engineering, and repair activities for assigned shift, ensuring all procedures are completed safely and within established guidelines, and ensure that all maintenance and repair activities are documented.




Develop, deliver, and document appropriate technical training to technicians and other personnel as determined by Site Leader or other manager, including testing and certification.




Develop and accurately maintain preventive maintenance schedules for all site systems assigned in accordance with contractual requirements, customer and company directives, and proscribed maintenance practices for specific equipment. 




Initiate, document, and follow through with field requests, temporary change notices, and suggested improvements to systems, components, and procedures through proper Company channels and using established methods for such requests.




Cooperate and support internal and external audits, provide technical support to improvements and upgrades of the system, act as management representative as needed.



Competency Specifications


Developing Oneself- C


Problem Solving- D


Teamwork- C


Innovation- C


Drive for Results- B


Initiative- C







Qualifications & Functional Knowledge
 Bachelors degree in technical or business field.  Associate degree in same combined with related experience acceptable.  


Knowledge of the Business
5 years of maintenance related experience with at least one in O&M environment required. 


Leadership – Management or Technical
Must be able to fill in as supervisor of technicians on a frequent basis, acting as the management representative on site.  Demonstrated prior success in leadership of people a plus.








Problem Solving
Demonstrated ability to identify, address, and resolve problems, both technical and situational as they arise. 


Area & Nature of Impact
Local site and occasional division wide; technical, procedural, and safety impact.

Interpersonal & Communication Skills
 Demonstrated ability to understand and coordinate complex technical issues that require the use of project management techniques and statistics.


Additional information and elements to consider
Often assigned technical tasks not directly related to system operations and maintenance (e.g. lift trucks and other support vehicles).  Often responsible for parts ordering and warehousing activities.



Local Specifications


Local field 1

Ability to pass local security screening and background requirements.

Local field 2
Working knowledge of Microsoft Office with Word, Powerpoint, and Excel.

Local field 3

Ability to communicate effectively in written and spoken English.

Local field 4

Additional duties may vary extensively based on local contractual requirements.

Application Specifications

Transfer possibilities

National / International / Global

Application send till

June 30, 2023

E-Mail / Contact



Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Technical Support, Project Manager, Technology

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