Customer Director

Req ID:479198 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Director in Copenhagen we’re looking for?

Your future role

Take on a new challenge and apply your comprehensive business and engineering expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates.

You'll act as the main point of contact for our customers, fostering a customer-centric culture and driving growth through business development. Day-to-day, you’ll work closely with teams across the business (Project Managers, Sales & Tendering teams, Business Development), manage project profitability and much more.

You’ll specifically take care of customer satisfaction and loyalty, but also identify new business opportunities and contribute to the negotiation phase.

We’ll look to you for:

• Act as the main point of contact for customer, and the prevalent authority on all customer issues
• Securing and measuring customer satisfaction
• Grow business by selling existing/new products to existing customers to maximize revenue and profits
• Contribute to negotiations during tender phase 
• Contributing to project execution success in partnership with Project Managers
• Manage the Profit & Loss of the project, in partnership with Platform Director & Project Manager
• Identify new business opportunities with his/her customers, identify customer needs, gather customers’ key data including budgets
• Applying Alstom's ethical rules and compliance in all activities
• Ensure the tender team is adequately staffed
• Ensure, with Contract Manager(s), that contractual/legal issues are properly handled
• Ensure timely invoicing of the customer based on contractual milestones

During the Tender Phase:

• Contribute to the formulation of the bid strategy.
• Engage actively in the DFQ (Document for Quotation) process for tenders as a permanent member of the Tender Gate Review decision-making board.
• Update Tender Control on tender status and progression of key issues.
• Support the negotiation phase.

During the Project Execution Phase:

• Facilitate a smooth handover between the tender phase and the contract phase.
• Provide input to the Platform Director regarding the People Management Cycle activities for Project Managers (including objectives and appraisals).
• Collaborate with the Platform Director to co-define the Project Strategy.
• Validate the selling price.
• Implement and participate in the Monthly Project Review (MPR) process.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• A Graduate Degree in Engineering or Business field
• Experience or understanding of the rail or related business, or project engineering industry
• Familiarity with transport clients and market dynamics in the Country/Cluster/Region
• Proven relationship development skills
• Strategic planning and execution capabilities
• Resilient and able to deliver operationally in a demanding and changing environment

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Utilise our flexible working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards strategic leadership roles
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​