Technical Customer Interface (Talent Pool)

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

                                                                    Could you be the full-time Technical Customer Interface in Cluj-Napoca we’re looking for?

Your future role

Take on a new challenge and apply your customer-facing, systems-oriented, and solution-driven expertise in a cutting-edge field. You’ll report to the Train System Metier Manager (TSMM) and work alongside engaged, collaborative, and technically skilled teammates.

As a Technical Customer Interface, you’ll act as the bridge between the customer and the remote development team, ensuring that the product being developed meets contractual and regulatory requirements. You’ll be the technical front office representative, supporting the Chief of Development and serving as the voice of the customer within the project.

You’ll specifically take care of organizing technical meetings, clarifying requirements, and ensuring seamless integration of rolling stock, but also managing deviations and risks proactively.

We’ll look to you for:

Key responsibilities:

Act as the technical front office with the customer, representing the development team

Organize and lead technical meetings and reviews aligned with project schedules

Clarify and track customer requirements and ensure engineering solutions meet expectations

Support trade-off decisions and endorse them towards the customer

Monitor train-level operational effectiveness throughout the project lifecycle

Detailed responsibilities:

Coordinate with internal teams to ensure delivery of contractual technical commitments

Track and manage deviations and ensure proper documentation and approval as Variation Orders

Anticipate and mitigate risks that could impact customer satisfaction

Synchronize development with third parties to ensure seamless integration

Update and maintain the contractual baseline “as sold”

Participate in technical risk and opportunity management

Leverage best practices from metiers to enhance project efficiency

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

A Master’s degree in Engineering (System Engineering or PhD is a plus)

5+ years of experience in railway engineering or complex systems development

Strong understanding of requirements management, operability, and RAMS

Fluency in English, both written and spoken and excellent communication skills

Ability to build trust and foster collaboration across diverse stakeholders

Drive for results and problem-solving mindset

Experience in technical requirements management and customer engagement

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines;
• Be part of a large team with over 800 professionals in  HR, Finance and Procurement & Supply Chain;
• Collaborate with transverse teams and helpful colleagues;
• Utilise our Agile, Responsible and Inclusive working environment;
• Steer your career in whatever direction you choose across functions and countries;
• Benefit from our investment in your development, through award-winning learning (Access to Alstom University and Alstom Learning Program);
• Professional Development Plan – we offer great opportunities to develop yourself within the company;
• Benefit from a fair and dynamic reward package that recognises your performance and potential (Competitive Salary and Meal Vouchers,  Flexible Benefits at your choice - on top of your salary, Holiday Bonuses (Easter, Christmas), Employee Loyalty Bonus, Reimbursement of telework expenses – for amount of days worked from home, Additional Bonuses - referral bonuses, new-born bonus, discounts);
• Entitle to comprehensive and competitive social coverage (Life and Accident Insurance, Private medical subscription at Regina Maria and  Private Pension);
• Work-life balance - we offer flexible working hours and a hybrid model of work (Working from Home 3 days/week) and 25 days of annual leave;
• Be part of our Social Corporate Responsibilities initiatives (Social events, Humanitarian Actions).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.