Engineering Community Management

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Engineering Community Management in Cluj-Napoca, Romania we’re looking for?

Your future role

Take on a new challenge and apply your tools and process support expertise in a new cutting-edge field. You’ll report to Raul Dancu (TSO GFS Senior Team Lead, Cluj-Napoca), and work alongside data driven, tool-oriented, continuous improvement mindset teammates. As part of a global team, you will be in touch with colleagues and stakeholders worldwide.

You’ll be the referent as global expert of the IBM DOORS and Alstom Requirements Management Process, assisting our engineering team in all global cross-functional groups. You’ll be at the forefront of end-user management and tool support.

We’ll look to you for:

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• User Management: Provide IBM DOORS application users with the relevant access and support for end users. Host and support the Requirements Management/System Engineer/Sub-System Engineer key users community.
• Issue Monitoring and Analysis: Keep a vigilant watch on issues that could potentially impact team operations and projects, ensuring swift and effective action. Support and conduct in-depth analysis of quality performance results to address and resolve critical issues.
• Application Documentation and Training: Continuously improve existing documentations, maintain up-to-date documentation, and ensure user-friendly experiences.
• Tools training: Sustain trainings on the IBM DOORS tool to assure all new engineers will have the proper knowledge. Record and publish trainings and videos in our internal channels
• Communication with the community: Be a constant reminder of the good practices we follow in our Community and orient the users to the right point of contact
• Maintain communication channels: As the first point of contact to our community, proper communication and maintenance needs to be provided on multiple channels (Teams / Newsletter / FAQ / SharePoint)
• Community satisfaction: Constantly measure the community satisfaction and improve where satisfaction is low. Maintain consistency between all documents and training in order to uphold the standards

All About You

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

Qualifications:

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• Bachelor or Master Degree in Communication, Business or Engineering
• Relevant experience in engineering tools or a related field
• Demonstrated problem-solving initiatives
• Proficiency with tools such as SharePoint, Requirements Management tools, Artificial Intelligence
• Video editing and good presentation skills
• IBM DOORS - would be a plus
• Proactivity, take initiative, anticipate future needs and act in advance of situations
• A commitment to continuous learning and improvement

 Knowledge, Skills, Abilities:

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• Good understanding of databases and how tools work and interact
• Advanced skills in Excel, PowerPoint and other Microsoft software to create presentations and manage data
• Excellent communication skills in both English (French is a plus) to interact with diverse teams and stakeholders
• Strong organizational skills and detail orientation, enabling autonomous work and efficient management of tasks and projects
• Exceptional analytical and problem-solving abilities with keen attention to detail
• Creative problem-solving ability, with a collaborative spirit and strong interpersonal skills to work effectively within a team

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

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• Enjoy stability, challenges and a long-term career free from boring daily routines
• Be part of a large team with over 1000 professionals in HR, Finance, Procurement & Supply Chain and Engineering
• Collaborate with transverse teams and helpful colleagues
• Utilize our Agile, Responsible and Inclusive working environment
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning (Access to Alstom University and Alstom Learning Program)
• Professional Development Plan – we offer great opportunities to develop yourself within the company
• Benefit from a fair and dynamic reward package that recognizes your performance and potential (Competitive Salary and Meal Vouchers, Flexible Benefits at your choice - on top of your salary, Holiday Bonuses (Easter, Christmas), Employee Loyalty Bonus, Reimbursement of telework expenses – for amount of days worked from home, Additional Bonuses - referral bonuses, /new-born bonus, discounts)
• Entitle to comprehensive and competitive social coverage (Life and Accident Insurance, Private medical subscription at Regina Maria and Private Pension)
• Work-life balance- we offer flexible working hours and a hybrid model of work (Working from Home 3 days/ week) and 25 days of annual leave
• Be part of our Social Corporate Responsibilities initiatives (Social events, Humanitarian Actions)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.