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HR Specialist

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Date: 25-Nov-2021

Location: Cluj, Romania

Company: Alstom

Req ID:179454 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Be part of an international team operating in the rail industry and contribute to the development of sustainable green mobility solutions, in our HR Centre in Cluj-Napoca, as an:

 

 

 

HR Specialist

 

Your Role:

 

You will be in charge for the activities within the scope of HR Team Romania: new hires, internal moves, employee certificates, monthly reporting, payroll process, benefits management etc. Drive standardization and continuous process improvement across the HR Team Romania. You will manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HR Team Romania; escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved.

You will also need to use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines; organize and maintain a variety of confidential and statistical records, reports, and files; research, compile and summarize informational materials, and prepare periodic and special reports; interpret data, state conclusions, and offer recommendation.

 

 

Your Challenges:

Achieving Business Results:

  • Deliver standard and complex solutions for HR Team business requests for all Romanian employees;
  • Actively support organizational change processes/re-organizations;
  • Prepare all necessary documentation based on Alstom policies & procedures and support HR Team solutions considering legal aspects and impact, and involving HRBPs, other relevant parties when needed;
  • Ensure day-to-day operations and relationships with stakeholders (business, HRBPs, other HRSSO functions);

 

Customer Relationship Management:

  • Ensure that all services delivered meet general time and quality requirements;
  • Monitor and improve the quality of services offered to the customers;
  • Ensure effective communication and customer focused behaviour to enhance customer
  • satisfaction requirements;
  • Pro-actively use of the HR tools to deliver customer requests;
  • Take part in customer satisfaction reviews and projects;
  • Manage a ‘right first time, every time’ culture within the teams.

 

Process Expertise:

  • Work closely with all HR Workstreams in order to ensure full data accuracy of employee information;
  • Support other HR Operations functions (GM, Payroll, C&B and Recruitment) on all Admin aspects through training sessions, FAQs etc.;
  • Use and maintain all tools available to support the Administration and Data Management processes.

 

Continuous Improvement & Project Activities:

  • Monitor additional aspects of HRTeam in order to identify opportunities for improvement and participate in projects to develop processes, systems and standards to continuously improve service delivery;
  • Provide technical expertise on the implementation/integration of HRTeam principles;
  • Drive continuous process improvement initiatives.

 

 

Your Qualifications:

  • Education: Bachelor’s degree;
  • Experience: 3-5 years relevant work experience, ideally HR Administration or Payroll;
  • Good general business understanding;
  • Evidence of experience of HR processes and systems;
  • Strong attention to detail, focus on results driven ethic;
  • Strong critical thinking, problem solving and interpersonal skills;
  • Excellent time management and organizational ability;
  • Positive and proactive attitude, with resilience under pressure. Enjoys face to face interactions, can manage conflicts assertively, has no issues in working with people in higher authority positions (Managers, Directors, HRBPs) or state authorities, works well in stressful situations, can easily adapt to changes and is solution oriented;
  • Technical skills: Office Suite (Excel, Word, PPT), SAP or other ERP system;
  • Proficiency in English;
  • HR Legislation / Management course an advantage, but not prerequisite.

 

#LI-Romania

 

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

 

 

Job Type:​Experienced​


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