Site Warranty Manager

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Date: 27-Jun-2022

Location: Charleroi, WHT, Belgium

Company: Alstom

Req ID:291782 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


Manage the overall or specific Warranty activities on a site, a country or a region.



Organisation structure (job belongs to):

Warranty Function of Site, Country or Region *


Reports directly to:

Site Services Director     


Other reporting to:

Instead of Site MD can be SER MD or (Site) Project Director

Functional link to Central Warranty Function


Direct reports (if relevant):

Warranty Manager for W discipline,


Warranty (Reliability) Engineers

Warranty Implementation Team

Warranty Support Team


Network & Links


  • (Site) Project Director, Project Managers, Core Team members
  • Function representatives (Engineering, RAMS, Industrial, Quality, ILS/ISR, T&C, Installation, Service (if applicable),
  • Participating Units and/or Subsystem Managers
  • Internal Supplier representatives
  • Global System representatives (if applicable)



  • Customer project representatives
  • Customer site team
  • Customer maintenance team (if not Alstom)
  • External Suppliers



Key accountabilities:

  • Manage all or specific Warranty activities such as Warranty Implementation, Warranty Support, PrWMs, Warranty Reliability Engineers, Warranty tenders and finance, etc. related to the site, country or region
  • Manage and approve QCD budget commitment for Warranty scope of each project during execution as well as at tender phase
  • Manage interface with Customer Directors, Project Directors, and Head of operational Functions such as Quality and Engineering
  • Manage interface with Customer representatives, if required
  • Ensure proper management of Reliability Growth, Availability and other contractual commitments with respect to product warranty
  • Ensure proper implementation and respect of EHS and Railways Safety
  • Ensure people recruitment and competency management according to needs of all relevant Warranty activities
  • Ensure proper Warranty Return of Experience to other operational functions (Engineering, Industrial, T&C, Quality)
  • Ensure Warranty standard process deployment and adherence including audit performance (internal and external)
  • Ensure consistency of Warranty operation amongst projects and different product lines
  • Ensure an optimization of Warranty operation in collaboration with Service organization, if applicable
  • Promote the Alstom Code of Ethics and adherence to the highest standards of ethical conduct
  • Drive other Functions’ contribution to the achievement of Warranty commitments and targets


Key Job Authorities and Dimensions:

  • Global Warranty QCD and KPI of Site, Country or Region
  • Staffing for Warranty activities
  • Competency management of respective Warranty staff
  • Team management of all contributors to Warranty function
  • Close relationship with Design Authorities, Head of Quality and installation and T&C, if applicable



Performance measurements:

  • Achievement of contractual targets with respect to Warranty
  • Achievement of end of general contractual warranty on time
  • Adherence to Warranty Budget QCD
  • Containment and solution of K1S/K2 issues on time
  • Site, country or Region DFQ GO on time with respect to Warranty subjects incl. FQA
  • Audit results (internal and external)
  • Customer satisfaction survey result
  • Zero LTA



Educational Requirements


  • (Post) Graduate in Engineering or Industrial ***
  • Internal EHS training
  • English



Master’s degree in Engineering




  • Project Execution (technical/industrial) (>10 years)
  • Global and Team management
  • EHS knowledge/exposure
  • Railway Safety/Product liability
  • Product knowledge
  • Data analytics



  • Field Experience
  • RAM
  • Problem Solving skills
  • Engineering knowledge
  • DFQ, Quality and Audit skills
  • Customer contact
  • Contract management


Competencies & Skills:

  • Railway Safety and RAMS (L3)
  • Project Management for Non-Project Mgrs (L3)
  • Environment, Health and Safety (EHS) (L3)
  • Digital Network & Internal Community Management (L3)
  • Team Management (L3)
  • Communication with Business Partners (L3)
  • English (L3)
  • Products & Services Knowledge (L2)
  • Problem solving (L2)
  • Quality Effectiveness (L2)
  • Configuration and Change Management (L2)
  • Train Movements (L2)
  • Digital and Analytics Tools (L2)
  • Social Relations and Labor Law (L2)
  • Safety Issue Management (L2)
  • DFQ Management (L2)


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Manager, Project Manager, Change Management, Management, Technology