Project Warranty Manager - Focus Logistics

Date: 23 mai 2021

Lieu: Charleroi, WHT, Belgique

Entreprise: Alstom

Req ID:65204 

Nous créons des innovations intelligentes pour relever les défis de la mobilité d’aujourd'hui et de demain. Nous concevons et fabriquons une gamme complète de systèmes de transport, des trains à grande vitesse aux bus électriques et trains sans conducteur, en passant par les solutions d'infrastructure, de signalisation et de mobilité digitale. Nous rejoindre, c’est intégrer une communauté internationale de plus 38 900 personnes qui se consacrent à la résolution de problèmes de mobilité concrets et à la réalisation de projets internationaux ayant un impact local durable.

PURPOSE OF THE MISSION

 

The Project Warranty Manager will be managing warranty services for  signaling projects led by Alstom Belgium in Enrope, Africa and middle East.

 

NETWORK & LINKS

Hierarchical reporting: Head of Warranty Management (Service Division).

Functional reporting: Supply Chain Manager

 

PURPOSE OF THE MISSION

The PrWM ensure Warranty commitments in the projects with a focus on the spare parts flow and processes organization by:

  • Managing the Third Part Logistic company:
  • processes implementation on site and competency management
  • Follow the service level vs contract
  • Evaluate the service with sourcing team and corrective actions
  • Continuous improvement
  • Extend the provider's participation in new projects
     
  • Coordinate the activities of the logistics and repair operational team in Charleroi
  • Day-to-day follow-up
  • Process improvement based on day-to-day analysis
     
  • Develop and set up a network of intervention sites made of clients and partners
  • Visit intervention sites to make good contacts to get them to join to the process
  • “One pager logistic on client sites” for spare parts flows management
  • Manage outsourced stock on customer sites
  • Maintain cohesion through audits and improvement plans
  • Collect EHS information on sites to confirm PSS reliability
     
  • Work on new projects supply chain set-up for maintenance
  • Support Warranty Managers for the logistics organization set-up for spare parts supply
  • Flows management, spare parts stocks, location, 3PL…
     
  • Work on project’s transition from warranty to service
  • Follow the spare parts in stock: references and revisions in collaboration with engineering.

 

MAIN RESPONSIBILITIES

  • Customer satisfaction based on the reaction time to solve any issue from notification and reliability achievements.
  • Reach QCD objectives for the warranty work package
  • Reliability and availability achievements

 

QUALIFICATION & COMPETENCIES - EXPECTED LEVEL

 

Education: Master's degree in engineering, Business management or equivalent by experience.

Desired knowledge/experience :

  • A few years of experience in warranty and maintenance management activities.
  • Experience in Supply Chain and process improvement
  • Experience of electronic safety systems is an asset.

 

COMPETENCIES

 

Behavioural Skills / Competencies

  • Customer satisfaction and results orientated
  • Team Player and rigorous
  • Able to communicate in an open an clear manner with various stakeholders 
  • Flexibility and mobility: Job based in Charleroi with frequent short term travels (sometime planned in the emergency) mainly in Europe.
  • Able to perform the global reporting of the activity.
  • Resilence and strong behavior during crisis situation.
  • Ability to manage conflict & negotiation skills
  • Contract management.

 

Technical Skills & Competencies

  • Languages : fluent in English, French and Dutch language (spoken, read, written).
  • German is an additional asset
  • Data analysis using IT tools (Exel, …)
  • Driving license (B).

 

Les engagements de notre entreprise se fondent sur une culture agile, inclusive et responsable qui offre à des personnes de tout horizon l’opportunité de se développer, d’apprendre et de progresser tout au long de leur carrière. Nous encourageons nos salariés à réaliser pleinement leur potentiel, tout en leur accordant l’estime et le respect dus à chaque individu.

 

Job Type:​Expérimenté