Project Warranty Manager - Focus Logistics

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Date: 23-May-2021

Location: Charleroi, WHT, Belgium

Company: Alstom

Req ID:65204 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 38 900 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   




The Project Warranty Manager will be managing warranty services for  signaling projects led by Alstom Belgium in Enrope, Africa and middle East.



Hierarchical reporting: Head of Warranty Management (Service Division).

Functional reporting: Supply Chain Manager



The PrWM ensure Warranty commitments in the projects with a focus on the spare parts flow and processes organization by:

  • Managing the Third Part Logistic company:
  • processes implementation on site and competency management
  • Follow the service level vs contract
  • Evaluate the service with sourcing team and corrective actions
  • Continuous improvement
  • Extend the provider's participation in new projects
  • Coordinate the activities of the logistics and repair operational team in Charleroi
  • Day-to-day follow-up
  • Process improvement based on day-to-day analysis
  • Develop and set up a network of intervention sites made of clients and partners
  • Visit intervention sites to make good contacts to get them to join to the process
  • “One pager logistic on client sites” for spare parts flows management
  • Manage outsourced stock on customer sites
  • Maintain cohesion through audits and improvement plans
  • Collect EHS information on sites to confirm PSS reliability
  • Work on new projects supply chain set-up for maintenance
  • Support Warranty Managers for the logistics organization set-up for spare parts supply
  • Flows management, spare parts stocks, location, 3PL…
  • Work on project’s transition from warranty to service
  • Follow the spare parts in stock: references and revisions in collaboration with engineering.



  • Customer satisfaction based on the reaction time to solve any issue from notification and reliability achievements.
  • Reach QCD objectives for the warranty work package
  • Reliability and availability achievements




Education: Master's degree in engineering, Business management or equivalent by experience.

Desired knowledge/experience :

  • A few years of experience in warranty and maintenance management activities.
  • Experience in Supply Chain and process improvement
  • Experience of electronic safety systems is an asset.




Behavioural Skills / Competencies

  • Customer satisfaction and results orientated
  • Team Player and rigorous
  • Able to communicate in an open an clear manner with various stakeholders 
  • Flexibility and mobility: Job based in Charleroi with frequent short term travels (sometime planned in the emergency) mainly in Europe.
  • Able to perform the global reporting of the activity.
  • Resilence and strong behavior during crisis situation.
  • Ability to manage conflict & negotiation skills
  • Contract management.


Technical Skills & Competencies

  • Languages : fluent in English, French and Dutch language (spoken, read, written).
  • German is an additional asset
  • Data analysis using IT tools (Exel, …)
  • Driving license (B).



An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Logistics, Manager, Supply Chain Manager, Supply, Business Manager, Operations, Management