Product Introduction Support Manager

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Date: 24 Nov 2023

Location: Charleroi, BE

Company: Alstom

Req ID:411299 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


  • Coordinate and manage teams & activities performed by Product Introduction (PI)
  • Support on production site (PI logistic, FM Coordinator)



Key accountabilities:

  • Support customer site set-up in terms of special tools, consignment stock, ...
  • Supervise PI logistic/materials in Alstom manufacturing site with regards to consignment stock availability, delivery and repair loop (including over warranty lifetime)
  • Coordinate & supervise stock and logistics costs
  • Contribute to claims and negotiations with external supplier (regarding PI activities)
  • Support field modification preparation with material, tools, documentation
  • Ensure compliance to standard processes (ISO, EHS) for PI Support teams
  • Promoting the Alstom Code of Ethics and adhering to the highest standards of ethical conduct
  • Support PI Supplier Performance Managers in back-charging process with ensuring relevant PI documentation


Performance measurements:

  • Respect of allocated Quality Cost Delivery (QCD) budgets
  • Zero Deviation (EHS)
  • Achievement of contractual availability (milestone) targets
  • PI Support Competencies development
  • Workload management
  • Customer Site PI Support audit results (internal and external)
  • Customer satisfaction survey result regarding PI Implementation scope



Educational Requirements


  • (Post) Graduate in Engineering or Industrial (“Internal Graduation” (“cadre interne” in F) acceptable)
  • Internal EHS training
  • English



Master’s degree in Engineering




  • Several years of technical experience, mechanical or electrical / electronics (> 10 years for Senior position)
  • Field Experience (> 5 years for Senior position)
  • Project Execution (technical/industrial/Procurement/Supply Chain)
  • Installation and Test & Commissioning team
  • Team management
  • General Railway and Product knowledge
  • Railway safety
  • EHS knowledge and exposure
  • Customer contact
  • Self-government



  • RAM
  • Problem Solving skills
  • Data analytics (Defect Management system)

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Logistics, Supply Chain Manager, Supply Chain, Procurement, Supply, Operations

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