Gestionnaire reparation

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Overview:

Improve Customer experience for Parts, Repairs and Overhaul. Be in charge of managing end-to-end relationship with your Customer(s) for Parts & Repairs sales purpose, from request for quotation (inquiry) managing deliveries of sales orders until payment clearance.

Main Responsibilities:

Operations:

• Manage Customer inquiries, orders and returns as well as Customer complaints
• Perform Customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Director)
• Collect timely and compliant cost input from external and internal suppliers
• Contribute to continuous improvement actions in country/cluster/region as per APSYS roadmap

Delivery Performance:

• Monitor delivery KPIs for your Customers with associated root cause analysis and improvement / recovery action plan
• Participate in performance reviews with Supply Chain, Procurement and Repair Centres in country/cluster and implement improvement actions, orchestrate communication towards Customers

Business development:

• Collection of Customer needs, pain points and identification of opportunities in each Customer segment, providing feedback to Business Development/Sales

Innovation:

• Use End to End process in SAP/GSI and adopt other tools (e.g. Customer Service Cockpit, PartsFolio, Customer Portal)
• Use of Parts 360 to reduce Time To Quote (TTQ) by leveraging historical data (Costing and Pricing)
• Leverage e-commerce solution for creation of public parts catalogues and onboarding of new Customers

Competencies/Best practices

• Good communication skills
• Deep understanding of global standard processes and tools and their local application (supported by local and global Business Process Owner - BPO)

Educational Requirements:

Mandatory:

• Business administration or comparable education  
• Local language skills matching Customer Portfolio 

Experience:

Mandatory:

• Experience of 2 years in Customer Service or Supply chain 
• Knowledgeable of SAP Sales Delivery module 

Competencies & Skills

• Customer Delivery performance management
• Customer relationship management
• Demand management
• Materials requirements planning
• Supply chain information systems
• Transport and distribution

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.