Central Critical Claims Office Claim Expert (M/F)

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Date: 22 Sep 2023

Location: Saint-Ouen, FR

Company: Alstom

Req ID:421798 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

At Central Critical Claims Office, our international experts promote a proactive contract and claim management culture. Our wide range of personal and professional experience allows us to enhance and protect Alstom's interests, in partnership with the regional contract management team. We provide an agile, independent and objective assistance to projects facing challenges and lead global actions in response to crisis situations. Our goal is to enable projects to defend and enforce time and cost entitlements through the implementation of proactive contract and claim management strategies and best practices.

The Central Critical Claims Office Claim Expert is a key member of the Central Critical Claims Office Team working in close collaboration with the Central Critical Claims Office and the Project Core Team members he/she supports.  He/she provides guidance expertise to develop, implement, and drive proactive and if needed reactive claim management and risk mitigation strategies in accordance with Alstom’s business objectives and processes, including extensions of time (EoTs), variations orders, contract amendments.  He/she ensures specific ad-hoc support in critical claims situations or files preparation or reviews.




  • Supports the Claims Management activities of critical claims where HQ intervention is sought
  • Ensures application of Contract, Claims and Insurance Management Manual (CCIM) and Alstom governance.
  • Analyze with Project core Team merits and arguments of critical Claims situations.
  • Supports in preparing with Project Core Team Claims Strategies
  • Reviews claims files prepared and bring his/her expertise to check and improve robustness.
  • Contributes to REX
  • Develops and produces any project specific processes and ways of working for contract/claim management.
  • Provides creative advice on specific issues, risks, and contractual/claims activities, taking into account the contract and business objectives.
  • Provides training on claim management to key project stakeholders, including project management, finance, engineering,
  • For Dispute Arbitration Board (DAB) or similar non-litigation mechanism for dispute resolution, he/she can be required to participate to bring expertise before the adjudication board or similar board.
  • For litigation process handled by Legal Team, she/he will support Legal team or external counsel
  • Knowing how to use Wall C is a plus.
  • Must be able to travel up to 20% of the time.
  • Trains, develops, and share knowledge and expertise to Project Contract Managers, Junior Project Contract Managers and Project Contract Administrators              

Competencies & Skills 

  • Ability to read and interpret contractual documents, including terms and conditions, planning, and technical specifications 
  • Ability to write routine reports and correspondence. 
  • Ability to speak effectively before groups of customers or employees of organization.                                                                                                                                                                            
  • Ability to understand project financials and impact of contract/claim management on project’s profitability.                                                             
  • Ability to solve practical problems and deal with a variety of variables in situations.
  • Ability to interpret a variety of instructions furnished in writing, oral, diagram, or schedule form.                                            
  • Ability to anticipate and manage conflicting priorities.                                                                                                                        
  • To perform this job successfully, an individual should have knowledge of Contract Management systems; Project Management software; Excel Spreadsheet software and Microsoft Office Word Processing software.
  • Ability to work in a proactive mode
  • Ability to be operationally effective and accountable. 
  • Ability to work transversally and collaboratively in a strong spirit of teamwork. 
  • Willingness and ability to be creative and bring forward new ideas and innovations.
  • Must be able to communicate with precision and transparency.
  • Performance measurements:

  • Driving Claims management towards visible results
  • Bringing additional best practices in contract/claim management
  • Contribution to added value of the function to projects

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


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