Troubleshooter Rolling Stock (Cancun)

Req ID:468043 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Purpose of the job:

Troubleshooting of Alstom products at customer site in order to ensure their availability.

Provide technical expertise to other maintenance teams, subcontractors, warranty support team, project team members and less experienced personnel.

Organization structure (job belongs to..):

Services Site, Country, Cluster, Region or Platform

Product Introduction (PI) and Maintenance teams are both part of Services group, providing support to our customers during railways operations.

Reports directly to:

PI Supervisor or Maintenance Field Engineer

Other reporting to:

Troubleshooting Manager or Team Leader, or Maintenance Supervisor

Network and links:

Internal:

• Customer Site Services team (PI, Maintenance)      
• PI Support team       
• RAMS team   
• Project Engineering team (site and back-office)      
• Installation and Test & Commissioning team (if applicable)
• Internal Supplier representatives (Components/PU)
• Global System representatives (if applicable)         

External:

• Customer site team             
• External Supplier representative                 

Job location:

The position is based at one of the sites in Yucatán peninsula where the rolling stock stops after revenue service : workshops, parking yards, stations.

Occasionally it can be required to accompany a driver during a test run or during revenue service, or to make an intervention anywhere on the Tren Maya line.

Job hours:

Troubleshooting activities are typically managed by rotation on different shifts :

most of corrective job on trains is undertaken during night shift, and technical assistance coverage is set up according to revenue service hours.

Main responsibilities

Key accountabilities:

Carry out Maintenance activities of the Rolling Stock :                                     

• Mainly corrective : Troubleshooting as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair                                  
• Occasionally preventive, including fleet check activities                                   
• Includes interventions in maintenance workshops and parking yards (most of time) + occasionally in stations and anywhere on Tren Maya line                                   

Reports & register any deviation (failure/event) in Failure Management data base including configuration data                                     

Support operation doing Data Analysis, using especially HealthHub®  (HealthHub is the Alstom platform for collecting, processing and analyzing data produced by the maintained assets, for handling and continuously optimizing operation and maintenance)

Opening of failure notifications and management of corrective Service Orders in the Maintenance Management System. "                               

Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site                              

Execute test & troubleshooting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair                               

Support Implementation Field Modifications (FM operator), if required                                       

Support specific technical investigations by Engineering or internal/external Suppliers                                  

Recommends preventative and corrective actions                                 

Instructs and directs operators in field modification and repairs if needed                                       

Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements                                

Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed                                       

Lead Troubleshooter team, if needed                             

Conducts peer reviews of PI activities and provide technical leadership if requested                                  

Contribute to Return of Experience                                 

Performance measurement:

Achievement of contractual availability (milestone) targets                               

Characterization of K1S/K2/K3 issues on time                                     

Completeness and Quality of failure/event diagnosis/data recorded in Maintenance Management System data base        

Availability of configuration update data                                   

Audit results (internal and external)                                

Customer satisfaction of technical expertise                               

Compliance with EHS rules and work-related processes                                  

Educational requirements :

Mandatory:

• Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics)
• Minimum IT knowledge       
• Internal EHS training 

Desirable:

• Graduate in technical area (mechanical or electrical/electronics)           
• English: fluent reading & writing, able to follow a technical conversation            

Experience:

Mandatory:

• Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic)         
• Field Experience       
• EHS knowledge and exposure         
• Railways Product knowledge 

Desirable:

• Railway Safety/Product liability                  
• Engineering knowledge                 
• Customer contact               
• Self-government                 

Languages.

       1 – lee, se expresa mal, no puede seguir una conversación

       2 – lee fluidamente, puede expresarse, comprende difícilmente

       3 – habla y comprende fácilmente

       4 – muy buenos conocimientos

       5 – lengua materna

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​