Customer Director, Western Canada

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Date: 23-Sep-2021

Location: Canada West Coast, Canada

Company: Alstom

Req ID:180201 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

Alstom Canada is actively growing and looking for a Customer Director for our West Coast Projects

In this role, you will represent Alstom interest on our current projects and be the natural counterpart of the general management of the client for ongoing business activities and new opportunities. You will lead the customer relationship, opportunities, and major negotiations with the client such as variations orders or claims or critical correspondences in close collaboration with Project and Contract and managers of the related project.



You will be responsible for:

  • Execution of the projects carried out via a permanent Project Management Organisation
  • Defining and developing the Customer Strategy and Marketing Plan in conjunction with the Canada Managing Director
  • Achieving or exceeding Budgeted Sales, margins, orders, and Free Cash Flow
  • Maintaining successful customer relationship and business development
  • Achieving agreed performance measures on Tenders, Projects, and for the quality of the customer relationship
  • Agree Tenders Global QCD commitment during Tender Phase with the solution owner
  • Identify and negotiate contract opportunities



Educational Requirements

  • Knowledge of the Railway Industry (desirable)
  • An engineering (mechanical or electrical) background is essential


Desired Knowledge / Experience

  • Able to represent Alstom professionally at senior management level within client organisations and other agencies
  • Objective and target focused
  • Strategically aware, able to see and understand big picture
  • Knowledge of maintenance and production systems and processes
  • Contract management experience, ideally in a regulated industry
  • Computer literate
  • Team player with inclusive mindset
  • Ability to work in a demanding environment
  • Able willing to work on own initiative

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


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