Defect and Vandalism Coordinator

Req ID: 515825

Location: Central Rivers, DE13

Appointment Basis: Permanent

Apply by: 13th May

Salary + Benefits: CIRCA £54,000

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 86,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

The Defect and Vandalism Coordinator is the primary point of contact for all fleet wear and tear defects, also damage and vandalism. The role is accountable for ensuring all reported issues are triaged, prioritised, and progressed promptly to support fleet availability, fleet presentation, customer experience, and contractual compliance.

The post holder works closely with Production, Engineering, the Defect Control Team, the Contract Manager, and the Customer (XC) to reduce customer‑facing defects and maintain defect levels below customer contractual targets. They also lead customer reviews for critical defects, ensuring professional, transparent communication with clear evidence‑based updates.

We’ll look to you for:

Defect Management & Production Prioritisation

• Act as the first point of contact for all fleet defects reported in the SAP GSI.
• Triage, classify, and validate defects in line with engineering, operational, and safety requirements.
• Agree daily defect rectification priorities with Production to ensure high‑impact issues are addressed efficiently.
• Hold Production accountable for completing the daily rectification plan within agreed timescales.
• Work with depot and engineering teams to minimise operational disruption and maximise fleet availability.

Customer‑Facing Defect Reduction

• Work closely with the Defect Control Team to identify, track, and reduce customer‑visible defects, including toilets, HVAC, lighting, interior fittings, and presentation issues.
• Support initiatives aimed at improving fleet presentation and overall customer satisfaction.
• Analyse and report on customer‑facing defect trends and identify areas requiring escalation or corrective action.

Vandalism Management

• Record, classify, and track all vandalism incidents, including (but not limited to) graffiti, interior damage, and anti‑social behaviour‑related defects.
• Liaise with cleaning teams, depot staff, and PSV (external contractors) to ensure timely repairs and restoration of affected vehicles.
• Produce trend analysis and contribute to vandalism‑reduction strategies aimed at minimising recurrence and impact.

Customer Reviews & Critical Defect Oversight

• Lead regular customer (XC) reviews on critical or high‑impact defects.
• Present clear, evidence‑based updates including defect timelines, photos, actions taken, and upcoming activity.
• Ensure transparent communication for defects affecting customer experience and contractual measures.

SQR (Service Quality Regime) Support during absence of SQR Coordinator

• Collect and produce accurate SQR evidence for fleet‑related categories.
• Support the preparation of monthly submissions, audit materials, and compliance updates when required.
• Assist in root‑cause identification and corrective action planning for SQR shortfalls.

Reporting & Insight

• Produce daily, weekly, and monthly reporting on defects, vandalism, outstanding items, and rectification performance.
• Track performance against internal KPIs and customer contractual targets.
• Identify risks early, escalate them appropriately, and recommend mitigation actions.

Stakeholder Engagement

• Maintain strong communication with the Customer (XC), Production, Engineering, the Defect Control Team, depot leadership, and external contractors.
• Work closely with the Contract Manager and Customer (XC) to ensure delivery remains aligned with contractual and customer expectations.
• Provide timely, accurate updates on key defect issues and customer‑facing risks to all relevant stakeholders.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Experience in fleet operations, engineering coordination, or operational support roles.
• Strong communication and stakeholder‑management skills.
• Ability to manage multiple priorities in a fast‑paced operational environment.
• Excellent accuracy, attention to detail, and structured record‑keeping.
• Understanding of defect, engineering, and safety processes.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career.

You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 
• Up to 52 weeks full maternity and adoption pay
• 25 days annual leave plus bank holidays, with the opportunity to buy or sell holiday
• A wide range of flexible benefits that you can tailor to suit your lifestyle

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

As a 'Disability Confident' employer, we will interview all disabled job applicants who match the essential criteria of the job description or specification. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.