Technical Customer Interface

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role

Take on a new challenge and apply your expertise in a new cutting-edge field. You’ll report to Bruno, and work alongside dynamic, adaptable and forward-thinking teammates.

You'll Perform Technical Customer Interface for EMU 35 Project. Day-to-day, you’ll work closely with teams across the business making the bridge between the customer, in front office, and the remote development team .

We’ll look to you for: 

• In interface with customer to
  • Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule
  • Clarify technical contract requirements (operational, performances, usability, reliability, safety…) and ensure that engineering solution will satisfy customer / final users (train staff, maintenance staff, passenger…) concerns
  • Report what the engineers have determined to be doable within the given constraints (re-use, platform, planning, budget…) and projects QCD decision
  • Follow-up Train level operational effectiveness performances all along project life-cycles
  • Support Chief of development on trade-off and endorse towards the customer decisions
  • Ensure that any deviation with the contract that is triggered by the costumer is tracked, recorded and officially approved as Variation Order that address the Technical Amendment.
  • Pay attention to address in anticipation any underlying risks that could jeopardize customer interest
  • Synchronize the Rolling Stock Development with third parties involved by customer, to ensure a seamless integration of the rolling stock and in control of the product configuration

• In interface with the remote project development team to

  • Get the right level of expertise to support technical meetings / reviews with customer
  • Coordinate contractual deliverables with respect to commitments
  • Follow-up product developments and monitor train level operational effectiveness performances
  • Close the loop on trade-off conclusion and on related decisions
  • Update the contractual baseline
  • Participate as customer voice to technical risks and opportunities managemen

   

  • Leverage of best practices from metiers to enhance project influency and influence customer on the same

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• University Degree in Engineering (Transportation Systems/Electronics/Telecommunications/Software Engineering/Computer Science or equivalent)
• Basic knowledge of railway signaling principles
• Good analytical skill
• Understanding and experience in Software coding
• Foreign language: English, full proficient use
• Basic knowledge of ITC Hardware architectures (client/server, workstation/Blade, Ip networking, routing, operating systems).

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new standards for rail traffic management

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our dynamic, friendly and flexible working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards Verification and Validation Management or other projects/teams

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.