Product Introduction Trouble Shooter Technician

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Date: 11 Jun 2024

Location: Bucharest, B, RO

Company: Alstom


Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Job title: Product Introduction Trouble Shooter Technician
Based at: Romania-Bucharest

For almost 30 years, Alstom has been an innovative pioneer playing an important role in Romania’s transition towards a modern and sustainable railway transport. From state-of-the-art digital rail control, to infrastructure and electrification projects, along with metro trains and the long-term maintenance of the metro fleet in the country’s capital city Bucharest, Alstom is constantly making a difference in the mainline and urban rail transport in Romania.

Through the diversity and complexity of its projects, Alstom is a very attractive employer for the young generations of Romanian specialists, giving them a unique chance to professionally grow in an international environment with access to worldwide knowledge and capabilities.


  • Troubleshooting of Alstom products at customer site in order to ensure their availability.
  • Provide technical expertise to subcontractors, warranty support team, project team members and less experienced personnel.

Key accountabilities:

  • Carry out Troubleshooting during PI period as well as Pre-warranty & Commissioning (and Validation & Certification if applicable), including investigation and repair
  • Carry out Fleet check activities
  • Reports & register any deviation (failure/event) in Failure Management data base including configuration data
  • Support operation helpdesk
  • Apply & enforce Alstom & customer EHS & security rules and relevant PI processes on customer site
  • Execute test & trouble shouting procedures to evaluate system performance and performs failure analysis on parts to be returned for repair
  • Support Implementation Field Modifications (FM operator), if required
  • Support specific technical investigations by Engineering or internal/external Suppliers
  • Recommends preventative and corrective actions
  • Instructs and directs operators in field modification and repairs if needed
  • Advises PI management regarding customer satisfaction, product performance, and suggestions for product enhancements
  • Ensure good information flow about interventions & operations within Troubleshooting to support shift transition, if needed
  • Lead Troubleshooter team, if needed
  • Conducts peer reviews of PI activities and provide technical leadership if requested
  • Contribute to Return of Experience

Education requirements:

  • Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
  • Field Experience (> 10 years for Senior position)
  • EHS knowledge and exposure
  • Product knowledge
  • Ebglish language- mandatory



  • Technical troubleshooting/investigation/testing experience (mechanical or electrical / electronic) (> 10 years for Senior position)
  • Field Experience (> 10 years for Senior position)
  • EHS knowledge and exposure
  • Product knowledge
  • Self-government


  • Railway Safety/Product liability
  • Engineering knowledge
  • Customer contact

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Technician, Help Desk, Information Technology, Technical Support, Technology

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