Customer Services Director

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry.

Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Join the Alstom team

• Multicultural collaboration across the project, inclusive environment
• Experience in the brownfield network.
• 18 weeks paid parental leave
• Annual  gym membership
• Flexible working options
• Additional purchased leave available up to 10 days

Join us on a permanent basis out of either our Sydney 2113 or Brisbane 4064 Alstom office. You will be required to have flexibility and mobility in the workplace with a willingness to travel on the job.

You will manage the end-end portfolio of customers, while maintaining the single point of contact for customers.  

• Proficient in stakeholder management
• Data analytics, to inform decision making to achieve key outcomes.
• Support the state across services maintenance sector.
• Anticipate customer needs coupled with ongoing stakeholder engagement.
• Trigger and define the frame of Sales and Tendering teams’ intervention with the customer
• Identify customer’s decision-making process and lobby main stakeholders
• Lead the Business Opportunity Review and Tender Review Meeting

Your future role

Work closely with teams across the business, give valued input to the definition of the bid strategy and Negotiate and agree any variation orders or contractual change.

• Act as the main point of contact for customer, and the prevalent authority on all customer issues
• Champion a customer-centric culture across the company
• Secure and regularly measure customer satisfaction
• Grow business by selling existing/new products to existing customers to maximize revenue and profits
• Manage the Profit & Loss of the project, in partnership with Platform Director & Project Manager
• Apply ALSTOM rules on ethics and compliances in all selling & customer management activities

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Degree in Engineering or Business coupled with maintenance experience 
• Senior level of experience in rail or related business, or project engineering industry.
• High proficiency in organization’s products and services
• Full Driving license

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. 

• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning

Applications now open until 29 May with shortlisting to commence upon application.

Important to note: An agile, inclusive and responsible culture is the foundation of our company as Alstom are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.  Please speak with us about your individual needs or if any workplace adjustments are required, please email: hr.accessibility@alstomgoup.com