Customer Director, QLD & NZ

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
 

Your future role:

We are seeking a Customer Director based in the Milton office. Reporting to the ANZ Commercial Director, you will manage the complete portfolio of clients in QLD and New Zealand, while nurturing key relationships as the primary liaison for clients and partners to maximise opportunities and enable business growth.

You will:

• Proactively anticipate customer needs and engage with stakeholders to ensure satisfaction
• Drive business growth by promoting and selling both existing and new products, while upholding ALSTOM's high standards of ethics and compliance
• Guide the sales and tendering teams, and lead critical business opportunity and tender review meetings
• Influence customer decision-making processes and engage key stakeholders to drive results
• Operate as the primary customer contact, championing a customer-centric culture and consistently measuring satisfaction
• Utilise data analytics to inform decision-making and achieve key outcomes supporting services maintenance and expanding Alstom's product lines in QLD and NZ

All about you:

• Degree in Engineering or Business related field
• Excellent stakeholder management capability 
• Large network within the Australian railway industry, including links with customer organisations
• Demonstrable experience of building company strategy and executing it to deliver business growth
• Strong communication skills with the ability to communicate at all levels and manage messaging appropriate to the audience
• High proficiency in organisations products and services
• You will be required to have flexibility and mobility in the workplace with a willingness to travel on the job

Things you'll enjoy:

Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also enjoy;

• 18 weeks paid parental leave
• Free gym membership
• Flexible working options and additional leave days
• Purchase annual leave and novated leasing schemes
• Benefit from our investment in your development, through award-winning learning
• Stability, challenges and a long-term career enabling you to steer your progression in whatever direction you choose across functions and countries
• Benefit from a competitive package that recognises your performance and potential, plus comprehensive and social coverage
   

Important to note:

As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.