Site Quality Director

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Date: 19 Sep 2023

Location: Brampton, ON, CA

Company: Alstom

Req ID:408741 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


Job Title: Site Quality Director

Job Code: QC-MA-02

Purpose of the job:

Site quality director manages the Site Quality Teams in order to ensure the deliveries from the Site are at the right quality level.  He/She cascades & implements the Site objectives within the Quality organisation and implements quality policy & tools at Site level.



Organisation structure (job belongs to..)

Quality & CI

Reports directly to:

Region Quality Director

Other reporting to:

Dotting to Regional SVP

Direct reports:

Site Quality Directors

Network & Links   


  • Site Management/Regional Center Committee,
  • Alstom Quality network. He is a member of the site management Committee



  • Customers representative,
  • suppliers, sub-contractors


Accountabilities & Authorities:


Quality Action Plan:

  • Develop Quality Culture & Right First Time Approach.
  • Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects. 
  • Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit


Quality embedded in operations:

  • Deploy Quality Policy within the management committee of the Site,
  • Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.
  • Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,
  • Manage and escalate Top issues impacting safety and customer
  • Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required


Quality Resources Management:

  • Lead, Manage and develop Quality teams, using quality school, expertise, and APSYS.
  • Deploy standard tools and indicators, and contribute to their improvement


QMS and Process management:

  • Ensure Process governance, Risk and Opportunity management with site interested parties.
  • Evaluate by Internal Audits the quality performance in each process.
  • Ensure the right update about the Quality (QMS) Reference documents, using REX process. 
  • Ensure site QMS conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM...


Performance measurements:

  • Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…)
  • APSYS score, Internal & External Audits results
  • Customer satisfaction, through Customer audits & yearly sites evaluation


Job Location / Mobility

  • Site with travels and missions



Educational Requirements  


  • Master degree in either Engineering , General Management, or Quality management


Knowledge of railway industry (norms, certifications…) would be an asset



  • 10 years of experience Quality, project and operation.
  • Experience in managing Quality tools and problem-solving tools.


  • Senior management experience, with preferably good knowledge of all type of products.

Competencies & Skills-(technical & behavioral)

  • Fluent in English is compulsory,
  • Customer oriented
  • Data driven and courageous, rigor
  • Ability to manage teams in cross and multicultural relationships
  • Leadership and communication skills

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Manager, Management