Warranty Implementation Field Engineer

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Date: 12 Jun 2024

Location: Boston, MA, US

Company: Alstom

Req ID:456684 


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.



Duties: Technical support for Reliability Growth through investigations and data collection. Technical support for Troubleshooting in order to ensure maximum train availability. Utilize base knowledge of the train and its systems (ex: high/low voltage systems, traction, network, software, bogie, drive functions, etc.) to support any technical activity on trains; this includes troubleshooting, root cause analysis, performing corrective actions, performing preventative actions, and performing investigations during Validation, Certification, and Commissioning in static and dynamic configurations. Provide support for field modifications. Populate relevant failure database (SES, GSI, Maximo, and FRACAS). Ensure train configuration control and relevant documentation management. Utilize work order and failure databases to escalate, communicate, and manage the necessary work across all working locations. Respect EHS (Safety and Healthy) rules and raise any EHS concerns for any work related processes. Support the training of other warranty team members (troubleshooters) for mechanical scope. Support the Validation period of the project by analyzing validation test data to determine whether systems or processes have met validation criteria or to identify root causes of production problems. Contribute to validation strategy by providing insights on testing setup and methodology. Prepare detailed reports or design statements based on results of validation and qualification tests or reviews of procedures and protocols. Maintain validation test equipment and schedule by active problem-solving and proper communication.


Requirements: Employer will accept a Bachelor’s degree in Mechanical Engineering, Transportation Engineering, Industrial Engineering, or related field and 3 years of experience in the job offered or in a Warranty Implementation Field Engineer-related occupation.


Salary Range:  $102,600/year to $125,400/year



You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!


Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.



Job Type:​Experienced​

Nearest Major Market: Boston

Job Segment: Testing, Database, Technical Support, Implementation Manager, Technology

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