Lead On-Site Support Engineer

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Date: 17-Jan-2023

Location: Boston, MA, US

Company: Alstom

Req ID:403696 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.


Position Description

Within the Maintenance Project, the on-Site support engineers are in charge of, and responsible for:

  • During dynamic validations: contributing to validation of the maintenance documentation, TCMS (Train control Monitoring System) key user/ lead troubleshooter, maintainability demonstrations, testability (troubleshooting methods), and maintenance execution (preventive and corrective)
  • During warranty: coordinating Troubleshooting activities, acting as Team Leaders of the troubleshooting team.
  • Maintenance Project: Supporting Amtrak personnel in the daily execution of the maintenance activities (preventive and corrective), taking care about the good execution of the Maintenance Instructions;
  • Maintenance Project: Reporting issues in Maintenance execution and suggesting optimizations, in terms of technical content (to Engineering team) as well as method (to Industrial team);


He or she is the onsite technical reference for maintenance execution, troubleshooting, and maintenance documentation as well as the link with the Sub-system Engineers.

The Lead Onsite support engineer begins now in order to participate in trainset validation and test phases and will contribute to requirements execution in those phases, then reside in the assigned location at the beginning of train service where they will develop and lead the team of trouble-shooters and onsite maintenance support representatives.

They provide maintenance support beginning in Validation phase, prepare and execute for revenue service at the depots.

Their combined job during validation is to fulfill one of the TCMS key user team needs, execute maintenance (corrective and planned), reporting technical anomalies, and developing maintenance execution for fleet service.  Their job during warranty is to support trainset availability, oversee maintenance execution, and manage improvements to maintenance, maintenance documentation.


Responsibilities and Accountabilities

Each running maintenance location is allocated onsite support engineers and an onsite support lead during the TSSSA contract: 

  • Managing all technical subjects related to Maintenance execution, in particular:

    • Team training: Troubleshooting, Maintenance, business processes

  • Informing the Safety Assurance Manager of any safety hazard, so that it can be dealt appropriately.

  • Then addressing the technical job for closing the issue. Responsible for the site EHS, 0 Deviation policy with respect to their job site

  • Optimizing testability on-train (as a team with Troubleshooters) and off-train (in collaboration with external vendors and Alstom repair centers)

  • Providing training to on-site Engineers (Train operation, Tools, Safety, Maintenance Plan Compliance, Troubleshooting)

  • Provide input to project governance: Provide formal periodical reporting about progress of the activities above, making sure they are addressed according to the priorities defined at project level.

  • Validation of work instructions and execute maintenance demonstrations internally and with the client


The present open position is more precisely related to the following subject :

Maintenance execution, work instructions, maintainability, Troubleshooting, Team Lead


Position in Alstom organization:

  •  Multiple functional relations internally and externally;

  •  Reporting functionally and hierarchically to the TSSSA Project Engineering Manager 




Educational Requirements

Graduated 4 years Engineering degree + 2 years of APPLICABLE technical experience

Graduated 2 years Engineering degree + 4 years of APPLICABLE technical experience  OR

6 + years of APPLICABLE technical experience 


Experience (Essential Functions)

Minimum 2 years working “hands on” around on-board equipment: design, validation, troubleshooting, maintenance…

Ideally in the environment of Rolling Stock warranty and reliability growth in the Rail industry or similar (Aviation, etc)


Working Conditions (Industrial/Environmental)


Location / Estimated travels :



Position based in :

Boston, MA (Southampton Yard) Maintenance facility)

Before dynamic type tests of prototype trainsets

75% +travels, especially to Hornell,NY

During dynamic type test of prototype trainsets

75%+ travels, especially to Pueblo,CO and location(s) to be defined on the North-East Corridor

During warranty phase and after

~ 20% travel


Physical/Mental Requirements

  • Focus on assigned mission and tasks

  • Focus on assigned objectives

  • Process development and execution

  • Variant environment of assignment such as field work onboard trains, in maintenance facilities, and within the office space(s)

  • Good Communication skills.  Intelligent communication internally and with external groups as appropriate.

  • Self-starter, execute program as designed without constant prompt

  • Autonomy, self-organization

  • Resilience

  • Technical curiosity, motivation to learn

  • Capacity of Synthesis and Analysis


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  



This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at careers.us@alstom.com (please use “Accommodation Request” as the subject line).  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

Nearest Major Market: Boston

Job Segment: Facilities, Operations