Head of Operations and Components Repair & Overhaul -Services North America

Req ID:458647

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The job of Head of Operations and Components Repair & Overhaul -Services North America manages the overall  operations activities and CRO activities on a site, in a country, in a cluster, a region or platform such as validation support, overhaul & warranty with the objective to minimize and to improve operations cost base and is accountable for strategic development within the operations, industrial, and CRO perimeter including up-sell identification

Key accountabilities:

• Manage all operations activities and CRO activities & resources (overhaul, validation support and warranty) for all projects and sites in its region/cluster/country/site or platform.
• Multi-Regional Center Performance (Transfer of Competencies, Methods and Tools)
• Manage tenders/bids related to operations, industrial, and CRO scope (for all allocated projects whether origin or destination)
• Manage and approve Quality Cost Delivery (QCD) budget commitment for operations, industrial, & CRO scope for the site/country/cluster/region/platform at tender and execution phase
• Lead the initiative for operations, industrial, and CRO cost optimization & recovery of non-core costs through continuous improvement and insourcing/make plans
• Ensure adequate supplier warranty duration and recovery of charge-back
• Ensure proper management of Reliability Growth, availability and other contractual commitments with respect to operations
• Manage critical interface with Customer representatives (support Project Managers and Program Managers)
• Ensure proper implementation and respect of Environment Health & Safety (EHS) and Railways Safety for all sites within ALM/Eng/PCRO network of sites
• Ensure people recruitment and competency development according to needs of all relevant operations and CRO activities
• Ensure proper Return of Experience to other functions (I.e. Engineering, Testing, Quality)
• Ensure standard process deployment and adherence including audit/assessment performance (internal and external)
• Promote the Alstom Code of Ethics and adherence to the highest standards of ethical conduct
• Manage interface with Customer Directors, Project Directors, Service Director, and Head of operational functions such as Quality and Engineering
• Accountable for operations, industrial and CRO Key Performance Indicator (KPI)'s deployment and proper reporting & analysis (finance, technical, cost & non-cost related, …)
• Interfaces directly with Customer in coordination with Customer Director and Project Manager for high level reviews and crisis management on high-risk projects

Performance measurements:

• Compliance with operations, industrial, and CRO organization model & processes
• Audit results (internal and external)
• Customer satisfaction survey result
• Adequate competencies mobilized on time
• Relevant IT Tools available on time
• Operations, industrial, and CRO Tender QCD commitment in line with bid expectation
• Supplier warranty performance and charge-back
• Site, Country or Region Development For Quality GO on Time including Final Quality Approval (FQA)
• Achievement of end of general contractual warranty on time
• Achievement of contractual targets with respect to CRO
• Adherence to operations and CRO Budget QCD

Educational Requirements

Mandatory:

• Bachelor's degree in Engineering, or related field.

Desirable:

Master’s degree in engineering (mechanical or industrial is an asset)

Experience

Mandatory:

• 20 years of industrial/operational/manufacturing experience in the railway industry of which at least 10 years of experience of large industrialization and components insourcing projects managing several sites simultaneously
• Multi-Site Project Execution (technical/industrial) (>10 years)
• Global and Team management
• EHS knowledge/exposure
• Railway Safety/Product liability
• Product knowledge
• Data analytics

Desirable:

• Field Experience
• RAM
• Problem Solving skills
• Engineering knowledge
• DFQ, Quality and Audit skills
• Customer contact
• Contract management

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.