Digital Services Business Partner

Req ID:457776 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The Digital Services Business Partner, is responsible for collecting and assessing business demands, being the main contact for all IT related topics bringing together central IT and Signalling business teams, supporting the execution of centrally and locally driven projects, and ensuring strong services in IT operations. He acts as Alstom Italy Labs coordinator, collecting and assessing new demands related to the labs in all the Italian sites, maintaining the expected level of security.  

Business Relationship Management:

• Collect and assess local demands, integrating them into the global roadmap, support the implementation of the global roadmap

Service Management:

• Monitor overall satisfaction and develop improvement plans, support audit processes and manage user feedback, approving local demands.

Cost Tracking:

• Prepare and manage the IT budget at the product line level, supporting the site controller.

• Control the budget and ensure proper allocation of costs to projects.

Change Management, Communication, Governance Management:

• Promote global services and maintain regular communication with site users, Implement appropriate governance for efficiency, obsolescence, and security.

Lab Management, Configuration Maintenance:

• Ensure availability of machines, manage incidents, and deliver environments on time.

• Support the identification of new needs and promote the reuse of existing resources.

• Define and maintain configurations in labs, ensuring authorized access.

Security Management:

• Deploy appropriate security patterns, respond promptly to security incidents, and maintain required security measures.

Requirements:

• Minimum: Bachelor’s degree. Preferred: Business Administration or Computer Science/Engineering.
• 7-10 years in a similar role. Desirable: Knowledge of ITIL and lab environment/management.
• Broad knowledge of IT landscape and cybersecurity, Proficiency in English.
• Ability to work in a matrix organization, Strong leadership, communication, and influencing skills, Good analytical abilities and priority management, Pragmatic mindset with a hands-on attitude.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.