After Sales Signalling Engineer

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Date: 12-Jun-2021

Location: Bologna, BO, Italy

Company: Alstom

Req ID:104687 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Purpose of the Job
The main purpose of the role is to provide technical support to maintenance activities (on site or by remote) on Railway Signalling Systems operated by the Alstom Bologna domestic and international Customers.
The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom Bologna.
Position in the Organisation
Organisation Structure
The position will be part of Services Signalling Platform Organisation - Maintenance Team
Organisational Reporting
Hierarchical and Functional report to the Signalling Maintenance Manager 
Network & Links
Internal relationships with other Alstom functions: System and Product, Application Engineering, Industrialization, Supply chain departments, Installation.
External relationships with Customer infrastructures operators and with maintenance technicians. 
Responsibilities and Accountabilities
The person will be responsible for:
definition and implementation of Maintenance and technical assistance plans;
coordination and support to maintenance technicians on field;
provision of performances and log analysis;
provision of structured “return of experience” process by: reporting, statistics, etc;
execution and supervision of HW and SW retrofit and upgrade plans;
provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers;
Cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.
The position also includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that support by remote H24 the customer maintenance team. 
Educational Requirements
Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering
Technical competencies:
Capability to interpret electric drawings and schemes
Knowledge of electronic design principle and methodology
Knowledge of the most common operating systems (Unix, Ms-Windows, …)
Knowledge of the most common net protocols (TCP/IP, …)
Knowledge of RAM analysis methodology
Capability to use test tools (oscilloscope, wave generator, multimeter, etc…)
Basic knowledge of railway systems and or transportation systems would be a plus
Italian: excellent level written and spoken
English: good level written and spoken
Knowledge of French is desirable but not mandatory
Behavioural competencies:
Capability of synthesis and related written exposure
Capability to perform analysis and to relate information from different contexts
Resilience and capability to adapt to the context
Capability to work in team and attitude to problem solving
Capability to work in stress and urgency conditions
New graduate or one/two years of experience on Electronic/Electromechanical company
Hardware and firmware design
Knowledge of on site or remote technical assistance for Electronic/Electromechanical application

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Graduate Job​

Job Segment: Sales Engineer, Telecom, Telecommunications, Firmware, Sales, Technology