VIE - IS&T BP Support and Local Operation Expert

Req ID: 376542

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, trams, and e-buses to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where 70,000 people lead the way to greener and smarter mobility, worldwide.

In this context we are looking for a VIE - IS&T BP Support and Local Operation Expert based at our site in Hennigsdorf/Germany

Purpose of the Job:

Key accountabilities:

Coordinate Local End-User Support

• Manage Local On-Site Support teams, by giving them priorities and ensuring daily performance
• Follow backlog for incidents & service requests, report progress to End-Users and track root cause analysis
• Monitor performance & escalate major local issues
• Anticipate incidents and drive problem management
• Ensure Local Assets (PCs, Telephones, others IS&T equipment’s, …) are properly managed
• Follow ICQ requirements & support business in ICQ controls

Support Local Infrastructure Projects

• Identify need for local Infrastructure projects, and raise demand to Regional Operation Manager or Local Business Partner
• Follow project management process from demand to execution
• Support delivery of projects as per Quality/Cost/Date under E2E PM lead
• Identify needs for end user training / tutorials. Deliver ad-hoc trainings

Be key local contact for any operational IS&T topic

• Consolidate feedbacks & requirements from users, and escalate within organization when relevant (Regional Local Operations: Business Partners)
• Make proactive proposals to central organizations to improve overall performance
• Follow site KPIs (performance, assets, infrastructure budget,) and manage action plans to ensure good performance
• Be a local relay for central teams (information gathering / local communications / …)
• Formalize description of local infrastructure (Site ADD/ID card for instance) and maintain documentation up-to-date

Coordinate and validate local onsite support Services (IS & IT) partners on your perimeter:

• Monitor local partner activities and performance
• Formalize issues, follow up and escalation with operations teams
• Contribute to incident and problem management (led by operations team)
• Liaise with local management (including site MDs) to deal with major incidents / crisis
• Approve service requests depending on validation workflows
• Identify needs for end user training / tutorials

Work on local business relationship with regional partners:

• Collect local demands, promote global services and solutions, ensure overall satisfaction
• Could participate to site workshop if IS&T needs to be represented (local cost reduction actions i.e)

Your profile :

Mandatory:

• Degree preferably in Computer Science/information system or Business or Engineering supported by experience of computer systems or equivalent education and experience.
• Proven experience in Operation support and end user support
• Fluent in German and English

Competencies & Skills: 

• Good communication skills and able to communicate widespread with international teams.
• Result oriented and eager to work with sufficient autonomy in an international environment
• Show intellectual curiosity and creativity
• Team work

Details of the Volunteers for International Experience (VIE) programme:

Assignments are open for citizens of European Union countries between 18 and 28 years, who have fulfilled the military service obligations of their country; A VIE assignment will be in a country other than that of the applicant; Set up by public sector statute in France, managed by the BusinessFrance organisation; Assignment lasts from six to 24 months, renewable once within a cumulative limit of 24 months; Compensation (non-taxable) linked to the cost of living index and set by BusinessFrance according to the destination country; International social protection is extended to eligible parties; 2.5 days of holiday per month

Alstom is the leading company in the railway sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive, and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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