Support Functions (m/f/d)

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Date: 26-Nov-2022

Location: Berlin, DE

Company: Alstom

Req ID:216043 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  





The HR & Support Functions Architect’s role and responsibilities cover:


  • Be the Business Partner for Alstom support functions in scope
  • Establish a solid network with Business counterparts (internal customers)
  • Maximize business/customer intimacy
  • Be the single point of contact for Business demands capture
  • Challenge, prioritize and arbitrate Business demands
  • Define and maintain long-term solutions roadmap, aligning:
  • Business strategic vision, stakes & value
  • Solutions architecture
  • Software vendors product roadmaps
  • Market watch, trends analysis, analysts reviews and publications
  • Investment and budget tactical priorities
  • IT patterns and standards (cybersecurity, MDM, Data Integration, etc.)
  • Enable business transformation:
  • Evangelize other stakeholders, boost data culture and digital awareness
  • Leverage external benchmarking and market watch when required
  • Promote agile ways of working and fit-for-purpose governance
  • Challenge mindsets and be a proactive change agent
  • Drive best-in-class solution architecture and design:
  • Set-up solutions demonstrations and/or Proof-of-Concepts
  • Drive fair, robust and documented solutions selection
  • Be the Design Authority for business solutions all along their lifecycle
  • Produce and maintain architecture documentation
  • Deliver high-level solution design
  • Ensure by-design solutions compliance with IS&T architecture and cybersecurity patterns
  • Deliver solutions expertise whenever required
  • Interact with software vendors whenever required
  • Leverage to their best Alstom digital capabilities
  • Permanently interact with Digital Platforms teams who deliver digital enablers such as data integration solutions, BI / data visualization platforms, robotic process automation, cognitive & search solutions, custom apps, etc.
  • Work hand-in-hand with Digital Platforms Architects
  • Drive make-or-buy decisions, leveraging internal solutions whenever possible
  • Monitor and optimize solutions portfolio TCO (total cost of ownership):
  • Promote a culture of business-case driven decision-making
  • Be accountable for software licenses costs optimization
  • Actively contribute to negotiations with software vendors
  • Secure license fleet sizing based on actual and projected usage
  • Collaborate with Software Asset Management team and Procurement team
  • Support solutions usage and licenses monitoring





Based in Berlin area (Germany), the candidate needs to demonstrate the following skills and experience:



  • Bachelor’s Degree or equivalent
  • Minimum 5+ years of relevant experience in a Digital Transformation / Information Technology role (internal role or as a consultant),
  • Solid experience with the HR practices covering all HR processes (recruiting, onboarding, learning, performance management, career management, etc.)
  • Experience in 1 or more of the following areas: Solution Architecture, IT Project Management, Process Design, Change Management
  • Worked with VP/ C-level stakeholders.
  • Experience in multi-system integration
  • Experience in addressing / managing a wide portfolio of solutions and customers
  • Experience in implementing SaaS solutions, knowledgeable about SaaS contracts specificities
  • Experience in workshop facilitation, MS Office suite, steering committee facilitation, business case formalization
  • Experience growing a network of trusted partners and supporting large scale transformation programs
  • Fluent in English.
  • Exhibit good interpersonal skills by being a team player
  • Staying approachable and collaborative
  • Excellent oral and written communication skills
  • Excellent in Presentation skills
  • Experience in international, multicultural and distant environments
  • Open, curious, proactive and deliverable-oriented mindset




  • Master’s degree in Business Administration, Information Technology, or Management
  • Experience in 1 or more of the following software provider segments: HCM, CRM, PPM, ESM
  • Ability to challenge mindsets, including C-level stakeholders
  • Compelling storyteller
  • Detail oriented, adaptable, and collaborative
  • Experience working in an international environment, experience working with French and Indian stakeholders is a plus
  • Knowledgeable about data modelling and data analytics
  • Knowledgeable about digital technologies (RPA, chatbots, etc.)
  • Experience in Agile frameworks and usability-based design (design thinking, …)
  • Ability to ideate optimal solutions for complex requirements
  • Ability to frame workarounds for any identified blockers, challenges or risks





An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Solution Architect, Project Manager, CRM, Change Management, Procurement, Technology, Management, Operations