Assistant - Customer Management (m/f/d)

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Date: 24-Sep-2022

Location: Berlin, BE, DE

Company: Alstom

Req ID:322894

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.

•    Under broad supervision of the General Manager, performs managerial work to assist in the administration and coordination of all activities; 
•    This includes supporting the management team and executes administrative tasks with competent, dynamic and friendly skills.

•    Act as the point of contact between the Top Management 
•    Undertake the tasks of receiving calls, take messages and routing correspondence
•    Handle requests and queries appropriately
•    Maintain professional and personal agenda, arrange meetings and appointments and provide reminders
•    Produce reports, presentations and briefs
•    Develop and carry out an efficient documentation and filing system
•    Travel management ; Creation and end to-end management of all travels in relation with the travel agency and management of VISA processes and expense claims
•    Invoice management; Suppliers creation, purchase Orders creation and follow-up with suppliers and accounting department with managing expenses
•    Supporting logistics organization for Executive & HR seminars
•    Maintaining records related to grievances, performance reviews, and disciplinary actions
•    Maintaining computer system by updating and entering data/Creating and distributing documents
•    Serving as a point of contact with benefit vendors/administrators
•    Take charge of all Purchase Request, Purchase Orders including managing external vendor queries
•    Design and offers supports in presenting ideas and files to the internal and external stakeholders
•    Preparing and taking part in different workshops


•    Experience related to an executive administrative assistant, senior executive assistant or in other secretarial position 
•    Proficiency in MS Office with expertise in Word, PowerPoint and Excel
•    Confirmed experience in verbal and written business correspondence in both Local language ( German )  and English 
•    Knowledge of SAP success factors, having worked in a matrix environment/structure – desirable 


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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