o365 Analyst

Date: 11-Aug-2019

Location: Bangalore, KA, India

Company: Alstom

Reporting to IS & T Infrastructure Operations Manager, you as a L2 engineer, will be primarily in charge of working with UCC L3 Team, Microsoft and other support teams, to ensure that Office365 services for 38k users spread worldwide. You will be responsible to work with other teams like Service Desk etc to ensure that end to end service is getting delivered.  You should have good working experience on Exchange,  SharePoint , OneDrive ,Skype, Teams and other O365 services.

Key Responsibilities & Accountabilities:

  • Responsible for effective coordination with UCC Level 3, Service Desk, Local Support for, operation, and maintenance of Office365, Exchange SharePoint and Skype Infrastructure.
  • Accountable for Level 2 support for all Office 365 services like, Exchange, SharePoint, Skype, Teams , Outlook etc.
  • Strong proficiency with Microsoft Office 365 Exchange Online supporting MS Office 365.
  • Good knowledge of Skype, Sharepoint ,SMTP Mail Flow, Anti-Spam, Exchange Online Protection (EOP), and Power Shell Cmdlet Scripting.
  • Must have knowledge of email Archiving, Data Loss Protection (DLP), eDiscovery, and Retention Policies and Tags.
  • Must have knowledge of O365 Admin Center and know how to utilize it to conduct necessary actions to support, administer, and troubleshoot O365 issues.
  • Basic knowledge of Active Directory, ADFS, Directory Synchronization, Forefront Identity Manager (FIM), Microsoft Identity Manager, Azure Active Directory, Rights Management Services (RMS), Power BI, Power Query, Microsoft Azure cloud platform, and TCP/IP and LAN / WAN networking.
  • Familiar with Mobile Device Management (MDM) concepts, Knowledge of Microsoft Intune will be added advantage.
  • Ensure overall Incident and Service request management for all O365 services.
  • Work with Service Desk, Local Support and users to trouble-shoots, diagnose and resolve issues. Provide your technical expertise  in finding root cause of the problems and preventative actions
  • Maintains high quality customer service to Alstom End users. Works closely with end users in order to understand there issue and resolve.
  • Drive efficiency and reduce total number of Incidents and Service request by Service improvement initiatives.
  • Provide technical knowledge session to ServiceDesk and Local support team to enable them to fix issue.


  • Since Email, SharePoint, Skype and other o365 services are very critical for end users thus you need to closely work with end users to fix their issues. You are expected to deliver quality service all the time in agreed SLA.
  • Since you support all the user across the globe thus you might need to work late night or in shits.
  • Since o365 is evergreen solutions and keeps evolving thus you need to be good in adopting new services in o365.




To be considered for this role, candidate need to demonstrate the following skills experience and attributes:    


  • Graduated with a Bachelor’s degree in Engineering, Science or Technology should have at least 04-06 years hands on experience in IT with majority of it in Office365.
  •  Demonstrated competency in Office365 infrastructure management, voice and video.
  • Good understanding of Active Directory concept.
  • Should have good in communication and written English.
  • Fluent in English, as you need to speak with Alstom End users to fix their issues.
    • Experience in ITIL processes and framework will be added advantage.
    • Ability to collaborate, influence and motivate cross-functional teams
    • Team player
    • Ability and flexibility to adapt to change, including shifting and competing priorities
    • Demonstrates strong customer, quality, cost and delivery focus
    • Demonstrated competency collaborative work  with strong abilities in relationship management
    • Proven ability to work in global companies and delivering infrastructure across multiple geographies






Job Segment: Developer, Sharepoint, Network, Technology

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