Services Operations Director for P&Y Monorail

The Services Operations Director for Pink & Yellow Monorail Maintenance Project, shall be responsible to deliver Comprehensive Maintenance/ Fleet Management Services to Alstom’s Customer BTS Co for an ongoing 20 year maintenance project for the Pink & Yellow Monorail in Bangkok, Thailand. To this effect, the Services Operations Director leads the Project Core Team during the Service/ Maintenance Phase in the successful completion of their assigned tasks within schedule, allocated budgets and scope to the required quality. The Services Operations Director will lead the project and cope with the unique challenge of continually focusing on a pro-active management that the functions keep their delegated budgets, meet their schedules and deliver on their obligation. The candidate shall develop, review, implement and maintain seamless co-ordination and relationship with Customer to deliver smooth execution and timely resolution of project aspects like delivering adequate trains for the operations, manage the required fleet checks, ensuring compliance to Alstom EHS/ AZDP, LOTO and Railway Safety aspects.

The Services Operations Director is responsible to apply the key Project Management Processes and the applicable tools for the implementation, and is accountable for the strict and efficient application thereof.

The Services Operations Director has to ensure that all Project Core Team members have sufficient functional and reporting governance and to ensure all risks and opportunities are properly addressed and mitigated. Ensure delivering the key project KPIs in terms of Safety, Performance.

Key objectives:

• Drive the execution of the Pink & Yellow Maintenance project with medium criticality, according to contractual requirements and customer expectations (summarized in contract charter), to maximize the results with respect to cash and margin whilst delivering on time, in conformity with Alstom project management and execution processes,
• Team leadership, Manage people in the P&Y MNT team, be the change agent to this rapidly evolving maintenance operation,
• Be accountable for project Quality Cost Delivery Planning (QCDP) and project Environment Health & Safety (EHS),
• Ensure safe working of the team with due adherence of Alstom’s AZDP rules and LOTO guidance,
• Build and sustain Customer Maintenance organization senior management level intimacy,
• Ensure Alstom legal and contractual rights are protected,
• Seek and propose to the Customer Director / Platform additional opportunities.

ORGANISATION

Organization structure (job belongs to..)

Senior Project Manager of Pink & Yellow Maintenance project being delivered by Alstom Thailand in the East Asia Cluster of APAC Region.

Reports directly to:

Services PL Director, East Asia, Singapore & Malaysia

Other reporting to:

N/A

Direct reports:

Depending on current project organization chart and expected to evolve to suit the needs of the project

Network & Links

Internal

• Customer Director
• Project Team
• Line Managers providing resources
• Project Office
• Tender and Project Office
• Support functions (Finance, Tax, Legal, etc..) and other project stakeholders

External

• Customer Senior Management
• Customer Maintenance Teams
• Suppliers
• RS JV Partners
• Other Partners (as applicable)

MAIN RESPONSABILITIES  

1/ Be accountable for project operational deliveries – meeting operations plan, shopfloor management, EHS/ AZDP, LOTO compliance, E&C compliance for the P&Y MNT project and teams at Pink and Yellow Depots

• Ensure adherence to the daily operational plan for adequate numbers of Trains released to operations with right maintenance quality and productivity including maintenance management o covered scope like OB Sig, Depot Workshop Eqpt, BMWS and Track Switches
• Competency and capacity management of shopfloor
• Implementation of in process production quality management and process management
• Adherence to Alstom EHS policies, compliance to local EHS regulations, ensure safe working with LOTO aspects
• Adherence to Alstom E&C policies on P&Y sites

2/ Be accountable for project QCDP performance and optimize Project Financial performance (Margin & Cash)

• As owner of the Project Management Work Package (WP), the Senior Project Manager is QCDP accountable for all the activities of its WP.

3/ Be responsible for the project governance. Define project strategy in line with contract requirements, including PMP elaboration and objectives allocation to Sub-Systems (planning, cost, quality, performance)

4/ Lead and coordinate project activities and stakeholders including:

• Definition of Project objectives and main drivers (product/service performance, planning) to achieve customer satisfaction in the frame of the Contract
• Resources management:
• Define in advance project core team staffing, as well as its WP resources
• Escalate when project resources available do not match the project needs
• Team leading, including Core Team and when applicable Project Managers of internal and external partners:
• Make sure that key project stakeholders are aligned towards project/ goals.
• Engage project teams in the successful achievement of project objectives and strengthen relationships among them
• Synchronize internal partners and arbitrate when necessary
• Management and control of Life Cycle Costs (LCC) – covering spares/ materials/ consumables cost for Preventive Maintenance, Corrective Maintenance and Overhaulings
• Alignment with contractual requirements and management of variation orders. Arbitration of Q,C,D,P re-baselining and change management at project level. Manage claim and litigations if needed
• Proactive risk, saving and opportunity management
• Management of the project progress and its contractual and internal KPIs, and reports to senior management, with transparency during the business/critical project reviews. The Senior Project Manager is the representative of the project towards Alstom management.
• Ensuring compliance with applicable rules, instructions and standards: Code of Ethics & Compliance, EHS, Railway Safety, Quality, Project Management Manual

5/ Manage customer and external stakeholders’ relationship

• Continuously ensuring alignment with customer contractual requirements
• Proactive Customer relationship management and ensuring highest Customer Satisfaction scores
• Ensuring and balancing relationships contract management and variation orders towards customer

6/ People & Team Management

• Build organisational capability using all HR available processes, procedures and tools including: Selection and Recruitment,  Performance Management, Development Plans, Talent Management, Succession Planning
• Make pay review decisions
• Make discipline/termination decisions

Performance measurements:  

• Customer relationship building
• Project Performance Indicator (PPI)
• Cash Performance Indicator (CPI)  
• Gate review Go on time / OTD- GR
• Control and improvement of Life Cycle Costs (LCC)
• Daily FFO, Fleet KPIs
• Customer Satisfaction       
• Ensure LOTO and EHS adherence as per Alstom AZDP rules

 MAIN REQUIRED COMPETENCES

Educational Requirements

Mandatory:

• Bachelors degree in Operations, Engg or Technology

Desirable:

• Master degree
• IPMA level B (or equivalent)

Experience

Mandatory:

• Atleast 15 to 20 years experience in railway/ manufacturing/ aviation/ aurtomotive industry of which atleast 5 years as general manager or in a leadership role
• Experience of working in and with multi-national companies and in different business cultures

Desirable:

• Knowledgeable of Railway Industry and ALSTOM way of working for efficient process execution
• Knowledgeable of working with JVs and multi-geographic organization set up

Competencies & Skills

• Project management skills 
• Good communication skills
• Change management skills
• Team management (capacity to coordinate and ensure collaboration of multi-site/multi-functional teams)
• Leadership, entrepreneurship mindset and result oriented
• Good Knowledge of Project management processes
• Good knowledge of railway products and systems
• Ability to manage customer relationship
• Advanced Negotiation skills
• Conflict and crisis management
• Complexity management skills