Head of Quality Thailand

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Accountabilities & Authorities:

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects. 
• Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Site,
• Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.
• Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,
• Manage and escalate Top issues impacting safety and customer
• Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required

Quality Resources Management:

• Lead, Manage and develop Quality teams, using quality school, expertise, and APSYS.
• Deploy standard tools and indicators, and contribute to their improvement

QMS and Process management:

• Ensure Process governance, Risk and Opportunity management with site interested parties.
• Evaluate by Internal Audits the quality performance in each process.
• Ensure the right update about the Quality (QMS) Reference documents, using REX process. 
• Ensure site QMS conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM...

Performance measurements:

• Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…)
• APSYS score, Internal & External Audits results
• Customer satisfaction, through Customer audits & yearly sites evaluation

Minimum Qualifications:

• Master degree in either Engineering , General Management, or Quality management
• 10 years of experience Quality, project and operation.
• Experience in managing Quality tools and problem-solving tools.
• Fluent in English is compulsory,
• Customer oriented
• Data driven and courageous
• Ability to manage teams in cross and multicultural relationships
• Leadership and communication skills
• Knowledge of railway industry (norms, certifications…) would be an asset
• Senior management experience, with preferably good knowledge of all type of railway products

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.