Customer Service Officer

Req ID: 475326

We create smart innovations to meet the mobility challenges of today and tomorrow. We designand manufacture a complete range of transportation systems, from high-speed trains to electricbuses and driverless trains, as well as infrastructure, signalling and digital mobility solutions.Joining us means joining a truly global community of more than 75 000 people dedicated tosolving real-world mobility challenges and achieving international projects with sustainable local impact.

Purpose of the Job

The main responsibility of this role is to manage the material planning documents for both internal and external suppliers and to follow up the whole delivery process until the material is well-received, making sure that the material data is accurately maintained, the stakeholders are informed of the delivery and the materials are delivered at the right time and place based on Alstom needs.

This role will also need to work closely with suppliers in order to have a full visibility on material deliveries, monitor supplier’s performance and drive the improvement plan. Therefore, report creation, data visualization and data analysis are another area required to be performed by Material Planner.

Key responsibilities

Customer Service Support

Support the team to provide the best customer service. Works well in-group and problem solving situations, for all the activities explained below:

•Validate Purchase Requisitions, create, and manage Purchase Orders for customers in timely manner and in compliance to Alstom’s standard procedure.

•Receive, process, and respond to customer enquiries and request for quotations.

•Set up prices for Sales Orders based on better judgment and finance guidelines and provide discount if aligned with sales strategy.

•Create Sales Orders and confirm the orders to the customers.

•Tracking each delivery to ensure the shipment contains correct material and amount and shipment delivered on time.

•Receive, process, and monitor proactively the orders until Customer payment.

•Ensure accuracy and validity of Customer database.

•Issue invoices to customers, investigate, and solve invoice issues.

•Create analytics or ad-hoc reports/dashboard as per request from the Nordics Supply Chain or Procurement team.

Tools / Automation / Digital Innovation

• Implement Process Digitization Tools - Artificial intelligence, Power BI and MS Power Platforms
• Translate business requirements to digital solutions
• Provide data-driven advice to business

Developing oneself and Moderate the team

• Be representative of the GBC in delivering the support to the assigned customers
• Develop professionalism by learning business practices in Procurement and Supply Chain
• Develop working knowledge on processes and tools
• Get exposure to the D&IS organization
• Apply practical problem-solving skill to manage problems within scope of work and related tasks as requested

Education

• Bachelor's degree in Business Administration, Marketing, Supply Chain, Arts, Humanity, Financial, Economics or any related field

Relevant experience required

• 2-3 years of solid experience as a BUYER or PURCHASER, or working in an EXPEDITING, an ORDER PROCESSING or CUSTOMER SERVICE function is required
• Desirable: Experience in SAP, MS Excel (pivot table and vlookup), and Power BI
• Understanding in Supply Chain concepts and process continuous improvement
• Strong analytical and communication skill, cost reduction mindset and interested in information technology
• Strong communication skills in English
• Knowledge in other language(s) such as Spanish, French, German will be advantage

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.