Cluster Quality Director

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Accountabilities & Authorities:

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects. 
• Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Country,
• Ensure Quality and Safety assessment in the products & services delivered to the customers
• Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,
• Manage and escalate Top issues impacting safety and customer.

Quality Resources Management:

• Lead, Manage and develop Quality teams and managers within the country.
• Develop the Quality Teams & competences, using quality school, expertise, and APSYS assessments.
• Deploy tools and indicators, and contribute to their improvement

QMS and Process management:

• Evaluate by Internal Audits the quality performance in each process. 
• Ensure the right update about the Quality (QMS) Reference documents, using REX process. 
• Obtain certifications (ex: IRIS, ISO, CMMI) according the strategy of the company

Minimum Qualifications:

• Master Degree in Quality or Engineering
• Quality professional background
• 10 years of experience Quality, project and operation
• Strong management experience of large team
• Fluent English & International mindset
• Leadership, communication, internal and external influencing skills, remote management, negotiation, strategic vision, Project management, Customers relationship
• Ability to deal with complex matrix organisation and multiple interfaces

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.