Advisor - HR Admin

Req ID:460070 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Purpose of the job:

The HRGS Administration Advisor is responsible for dealing with all incoming nonstandard HR service requests from Managers, Employees and HR Business Partners in regional hub. This involves updating systems, including salary records and creating documents. He/she supports a range of different HR functions. The job holder must resolve as many incoming non-standard requests as possible to meet the business needs and ensure that the HRGS Hub meets its Service Level Agreements. Resolving requests includes an end to end generalist service to secure authorizations, address issues, create contracts, inform suppliers, update systems and maintain employee files; ensures accuracy and completeness of confidential personnel files and employee records; and files and retrieves documents. The job holder will also need to manage customers who are unclear about the nature of their request, provide incomplete information or request services outside the scope of the HRGS, escalating any issues whilst ensuring that confidence of the customer is maintained, and customer satisfaction goals are achieved. Organize and maintain a variety of confidential and statistical records; reports and files; prepare periodic reports. Support new team members with trainings as well as refresh trainings based on quality issues identified

Main Responsibilities:

Customer Service:

• Ensure that all aspects of work are completed to SLA requirements.
• Ensure that all services delivered meet general time and quality requirements.
• Ensure that escalations and requests on hold are progressed.
• Ensure effective communication and customer focused behavior to enhance customer satisfaction requirements.
• Take part in customer satisfaction reviews and projects.
• Faciliatate effective communication with customer
• Encourage customer focused behavior to enhance customer satisfaction requirements.
• Organize and/or participate in best practice forums and knowledge increase initiatives.
• Develop collaborative working relationship with the customer.

Benefit Adminstration Activities:

• Support to handle E2E Benefits activities like Annual Health Checkup, Employee Insurance Mgt, Group Life Insurance, Handling Flexi Benefits, Adhoc support.

Project Activities:

• Ensure the understanding of and in collaboration with all involved stakeholders ensure implementation of new tools
• Support the HR global and local yearly/periodical processes - validating reports, doing random quality checks, ensuring proper collaboration with involved workstreams or HRBPs.
• Drive projects to develop/improve processes, systems and standards to continuously improve service delivery.

Team Coordination Activities:

• Adapt tools and methods of onboarding new team members based on previous experiences (training plan, 1 to 1s, corrective actions, etc)
• Give on the spot constructive / positive feedback based on personal observation or escalations when required and ensures timely actions to deliver results
• Responsible for developing competency test for new joiner (asscoiates)

Competencies & Skills:

• Strong interpersonal and relationship building skills, adaptability to work with people from various cultures & areas of business.
• Confirmed effective verbal & written communication and presentation skills.
• History of making decisions with minimal guidance in accordance with policies and established procedures.
• Very detail oriented, proactive and organized with strong technology and Microsoft office skills
• Ability to prioritize tasks and flexibility to change priorities when situations arise.
• Good project management & analytical skills with ability to identify problems, make decisions, create solutions, and take action.
• Being able to understand company finances, resourcing and the ultimate aims of the business is important.

Qualification & Experience:

• University Degree & MBA with specialization in HR or equivalent will be addional advantage
• 3 - 6 years’ experience in HR Operations
• Exposure to HR Life Cycle Process, Analytics and Reporting would be an
• added advantage.
• Systematic and process-oriented approach

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.