iCollab and AM platforms specialist

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Date: 24-Jul-2021

Location: Bangalore, KA, India

Company: Alstom

Req ID:123561 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Position Purpose

This role is responsible for technical support on Smart Glasses , Smartboards,  3D Printing  .... (hardware and software aspects)


Job belongs to the IS&T Business Solutions Tower ;  it direct reports to the AM & Collab Platform manager based in St-Ouen

Main responsabilities

  • Online technical support for the Smart Glass, Smart Board and yellow software.
  • Perform the daily tasks as user creation, license granting for the different applications
  • Providing the training on Smart Glass and Smart Board software and Hardware usage for APAC region
  • Troubleshooting and resolving issues and defects found in smart boards and smart glasses.
  • Case study and promotional content development for Smart Glass, Smart Board and Yellow software usage for APAC region
  • Operating Handling 3D Printers
  • Documenting the Hardware and software issues and reporting it.
  • Write clear internal marketing copy to promote Alstom Digital Innovation products and services.
  • Updating the existing user manuals, online help, and technical documents for smart boards, smart glasses & Yellow software usage
  • Be Updated about latest technology changes in Smart Manufacturing related Software and Hardware.


Main required competences


  • Education Qualification = bachelor’s degree in engineering   

 Professional Experience


  • Number of Years of Experience = 1-2 in Manufacturing
  • Knowledge in digitalization process of manufacturing Industry.
  • 3D printing Knowledge
  • Experience on Technical documentation of hardware and software
  • Knowledge about the usage of the Smart Glasses.
  • Knowledge of EHS rules


  • knowledge of different 3D slicing software
  • knowledge of visual management methods

Other Expectation (competencies & skills)

  • Good organization and time management skills.
  • Good communication and Presentation skills.
  • Self-motivated and agile.
  • Positive attitude to work like a technician and technologist.  


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   



Job Type:​Experienced​

Job Segment: Technical Support, Technology